AP NEWS
Related topics

10,000 Customers Report ATM Errors

January 29, 1999

PHILADELPHIA (AP) _ About 10,000 bank card holders on the East Coast had their accounts charged more than once for transactions made during a 15-hour period, the owner of the network said Thursday.

MAC Network customers from about 80 banks were affected, said Melinda Mercurio, spokeswoman for Electronic Payment Services Inc. in Wilmington, Del. EPS would not reveal names or locations of the banks.

Errors involved multiple postings of transactions made between midnight Sunday and 3 p.m. Monday while the network was making a change in its processing system.

For example, a cardholder withdrawing $100 may have been charged three times, recording a total debit of $300. It was not immediately known how other transactions were affected.

Accuracy checks built into the network turned up the problem.

Mercurio said many of the errors were corrected by Wednesday, before most customers were aware of the problem. She was unaware of any customers experiencing problems because of the glitch.

The MAC Network includes about 2,300 banks and 40 million cardholders nationwide.

AP RADIO
Update hourly