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Medical transport vendor vows change after wave of complaint

January 16, 2019

CRANSTON, R.I. (AP) — Rhode Island’s new medical transport vendor is vowing to do better after hundreds of people reported problems with non-emergency transportation calls.

Diane Dutch says she missed two doctor’s appointments because the rides she called for never showed up. WPRI-TV reports that Medical Transportation Management provides a program meant to ensure low-income individuals have rides to medical appointments.

MTM’s 3½-year $115 million contract began on Jan. 1 and state Medicaid Director Patrick Tigue says problems began almost immediately — with 200 complaints filed to date.

Tigue says the service currently being provided is unacceptable.

MTM CEO Alaina Macia acknowledged the issues, apologized to customers, and vowed to make things right.

MTM says patients who have missed rides can request reimbursement.

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