What to do when the lights goes out
The Pennsylvania Public Utility Commission offers the following storm and power outage safety tips to residents:
• Write down, print or save toll-free outage hotlines for the electric or natural gas utility listed on the PUC website.
“You don’t want to be fumbling in the dark trying to find the numbers,” press secretary Nils Hagen-Frederiksen said.
• Save the website address for the utility’s outage reporting system, which can provide updates on repair and restoration efforts. Those electric utility outage sites and natural gas company websites are available on the PUC website.
• Call the utility hotline to report outages. Do not assume that the utility already knows about the outage or that others have already called.
• Do not call 911 to report power outages. Those calls take dispatchers away from other emergencies and can also slow a storm response. If there is a downed power line, another hazardous situation or a medical need, however, call 911 and then contact the utility.
“The utility is the best and quickest way to get your outages” fixed, Hagen-Frederiksen said.