Frontier starts to resolve West Virginia speed complaints
CHARLESTON, W.Va. (AP) — The West Virginia Attorney General’s Office says Frontier Communications has increased internet speeds for almost one-fourth of nearly 28,000 customers covered by the December settlement to resolve complaints over slow service.
The agreement requires Frontier to make at least $150 million in capital expenditures over three years to increase internet speeds.
According to the attorney general, Frontier has spent almost $49 million so far and reports increasing internet speeds to 6,320 customers.
Customers paying for high-speed service up to 6 megabits per second complained they frequently received speeds 1.5 mbps or lower.
Frontier agreed to temporarily reduce monthly rates to $9.99 until download speeds increased, saving them $10 to $20 a month.
Frontier, which denied wrongdoing, has estimated the rate cut will cost it about $1.5 million quarterly.