Hennepin County unable to make new IDs in two locations

October 13, 2018

Two service centers in Hennepin County are unable to make new drivers licenses or state IDs due to connectivity issues with recently installed cameras.

The county announced the issues it was having with the cameras at the Ridgedale location in Minnetonka and the Brookdale location in Brooklyn Center through its Twitter account Saturday afternoon.

The two centers could not process applications for new drivers licenses, Real IDs or enhanced IDs due to the malfunctioning cameras, county spokesperson Carolyn Marinan said via e-mail.

Employees were addressing the issues and hoped to have the systems working again by Monday, although they cant be entirely sure that will happen Marinan said.

The Ridgedale and Brookdale centers are still able to process applications for duplicate licenses or IDs, as those do not require a new photo.

The cameras at the Southdale Service Center in Edina were also not working Saturday morning, but crews were able to fix them later in the day, she added. The Maple Grove Center, which still has older cameras, had no issues.

Hennepin County also has three service centers in Minneapolis in addition to the ones in the suburbs.

Service centers closed at 2 p.m. Saturday and are not open on Sundays. They will reopen Monday morning.

Miguel Otandaacute;rola 612-673-4753

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