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Santa Fe switching to new emergency alert system

December 5, 2018

The city of Santa Fe and Santa Fe Police Department are abandoning Nixle, their text message-based alert system, in favor of a new system called Alert Santa Fe as of Dec. 14.

The Regional Emergency Communications Center, which handles 911 calls and nonemergency public safety calls for agencies in Santa Fe County and dispatches emergency responders, purchased the program about two years ago.

Alert Santa Fe can send notifications by phone, text, email or social media, according to the city’s website. It also lets people choose which kinds of alerts they want to receive, from emergency notices about situations such as evacuations and law enforcement operations to changes in utility services and city closures.

Alert Santa Fe allows each user to create an individualized profile, which 911 operators say can help make an emergency response more efficient.

The software allows county residents to create online profiles of themselves and their households — including information about children or other people living in the home, as well as pets — which show up if they place a call to the center using a registered cellphone. The profile can include whether a person has a medical condition like diabetes, communications center Director Ken Martinez told The New Mexican, and where they keep their insulin. Then 911 operators can make sure first responders have that information.

The profile also might include whether a caller has a mental illness, such as schizophrenia, which would prompt an operator to alert a local crisis response team about a possible behavioral health issue.

To sign up for Alert Santa Fe, visit alert.santafenm.gov.

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