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Longmont-based Software Company Helped Hospitals Keep Track of Patients During Florence Evacuations

September 21, 2018

Jennifer Cross, left, Mary DeJulio, and Jodee Glass have a meeting at Knowledge Center on Thursday. The Longmont-based software company's software tracked 313 patients as they were evacuated from coastal Carolina hospitals as Hurricane Florence hit the region.

A Longmont-based software company helped quell the storm for hospital staffs along the North and South Carolina coast as they were scrambling last week to figure out where to send patients amid worries about Hurricane Florence’s effects.

The company, Knowledge Center, develops emergency response software used by hospitals across the country, and had clients in the area impacted by Florence, which has wreaked havoc on the East Coast since making landfall last week.

Knowledge Center’s software is geared toward ensuring hospital patients’ whereabouts are known in the midst of a mass evacuation of a health care facility.

“One of the biggest challenges during these types of disasters truly is, how do we account for someone from the moment they leave a facility during an evacuation until they get to their final destination?” Knowledge Center Director of Sales Dave Wojs said.

The software also tracks the availability of beds, doctors and specific equipment tailored to treat certain patients in order to point hospital staffs to the right nearby facility that can handle an influx of patients needing to be transferred during an emergency.

The company’s CEO Marcus Mollmann said several Knowledge Center client hospitals emptied their buildings as Florence approached over concerns of flooding or a power outage caused by the storm.

“The idea is that our software helps them understand also which facilities are best suited to take certain patients that need certain services and certain treatment,” Mollmann said. ”... Our imaginations can run wild if you send people to the wrong hospitals — their families don’t know where they are, and they end up at hospitals where there aren’t enough beds, where there isn’t the right treatment.”

The company’s software helped keep track of 313 patients as they were evacuated from coastal Carolina hospitals and transported to facilities outside the hurricane’s grasp, Knowledge Center Director of Customer Experience Jodee Glass said.

A technician with the company was sent to the Florence-effected region to help Knowledge Center clients adapt to new features of the software.

Hospitals in the Houston area during Hurricane Harvey last year and in Las Vegas in the aftermath of the mass shooting that left 58 dead and more than 500 wounded also were plugged into the Knowledge Center software.

“As far as tools go and the products we provide, it’s business as usual. This is what they’re meant to do. As far as how our operations shift during these kinds of events, I would say we are on standby to go above and beyond our standard 24/7 support,” Glass said.

Sam Lounsberry: 303-473-1322, slounsberry@prairiemountainmedia.com and twitter.com/samlounz .

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