RapidFire Tools, Inc. Launches “InDoc,” Delivering MSPs Comprehensive, Secure, Web-based Visibility of Network Documentation
The Network Detective Reporter add-on now presents updated network scan results and client-specific network documentation via a secure web-based portal, accessible from any desktop or mobile device.
ATLANTA, Aug. 28, 2018 (GLOBE NEWSWIRE) -- RapidFire Tools Inc. today announced the launch of InDoc, a new tool built into its Network Detective Reporter tool for scheduling automated network scans and reports. The new InDoc feature gives MSPs secure, web-based access to a wealth of data about their clients’ networks at the time and location that the MSP needs it. In addition to providing on-demand access to the client network data via any computer or mobile device, InDoc allows MSPs to store additional information on the InDoc portal such as client- and asset-specific notes, remediation procedures, check-lists, passwords, tags, and links to related assets. This provides web-based access to everything the MSP needs to efficiently service their clients whether in the office or off-site. InDoc is a secure, Amazon cloud-based portal available from any internet connection, including from a tablet, laptop, or mobile phone, in addition to desktop workstations.
“InDoc brings the power of Network Detective to the cloud,” said Michael Mittel, CEO of RapidFire Tools. “Thousands of MSPs currently use our Reporter tool to schedule and run an unlimited number of automated network scans, generating a wide range of network assessment reports for their end-clients at whatever frequency they want. With InDoc, the MSP can now access all data collected by Network Detective’s scanners, including comprehensive details of computer assets and users, from wherever and whenever they may be working. It empowers MSPs to better manage systems and service a client at any given moment, including the ability to add notations in the field and access them later in the office, or vice versa.”
InDoc stores information in an encrypted data store, with confidential data further encrypted using a public/private key methodology requiring user authentication. All stored passwords are further encrypted with a one-way encryption and salted. The system also maintains a detailed usage log, providing an audit trail of technicians who have accessed the data and when.
“The breadth of information that InDoc can collect and store, combined with notations added by the MSP, will save IT technicians huge amounts of time, reduce errors, and increase the efficiency of service delivery, providing an advantage against competitors,” said Win Pham, vice president and head of development at RapidFire Tools. “While other market tools can aggregate network asset information, only InDoc automatically updates that data, and can integrate manually-entered notes, procedures, and relationships associated with network assets.”
InDoc is being made available to existing Network Detective Reporter customers as a free upgrade, and will be included at no extra charge with all new Network Detective Reporter subscriptions as a value-added feature. An unlimited amount of data can be stored via the InDoc tool per MSP location with a Reporter subscription. MSPs with multiple locations should purchase separate Reporter subscriptions for each office.
About RapidFire Tools
RapidFire Tools Inc. is the leading global supplier of business-building technology tools for MSPs to help them close more business, offer more services, keep more customers, and make more money. The company’s offerings include: a complete set of IT Assessment, Documentation and Reporting tools; tools for IT Compliance Process Automation; and tools for Insider Cyber Threat Detection & Alerting.
European distributors include: Achab (Italy); Acmeo (Austria, Germany, Switzerland); Prianto NL (Belgium, Netherlands, Luxemburg); Prianto (UK); and Upstream (Denmark, Iceland, Finland, Norway, Sweden).
Contact: Bob Vogel RapidFire Tools, Inc. firstname.lastname@example.org