WNS Closing Local Facility; 107 Out Of Work
HANOVER TWP. — Global business process outsourcing company WNS will close its facility at 1061 Hanover St. in Hanover Twp., leaving 107 people out of work as of Sept. 30, according to a WARN notice filed with the Pennsylvania Department of Labor and Industry.
The closing comes more than two years after Gov. Tom Wolf announced the company would expand its operations and create more than 300 new jobs over a five-year period.
In 2016, WNS committed to invest more than $2 million into upgrading its facilities, creating jobs and retaining its workforce.
At that time, the company received a funding proposal from the state Department of Community and Economic Development that included a $400,000 Pennsylvania First program grant, $303,000 in job creation tax credits that was to be distributed upon creation of new jobs and $136,350 in WEDnetPA funding for employee training.
With the location closing, Michael Gerber, spokesman for the Pennsylvania Department of Community and Economic Development, said DCED is pursuing reimbursement of this funding.
“Any company that works with the Governor’s Action Team and receives state funding for job creation projects is held to the highest standard of accountability to meet the job creation and investment obligations laid out in the agreement,” Gerber said in an emailed statement. “If a company fails to meet those obligations, DCED will take action to claw back any state funding distributed to the company for the project.”
Gerber said the Wolf administration also has initiated outreach through the Department of Labor & Industry’s regional Rapid Response Coordination Services to offer potentially affected workers with the information and services they need to successfully return to the workforce when WNS Global Services moves forward with the closure.
Efforts to reach an official at WNS were unsuccessful on Monday.
Employees were notified the layoffs are permanent. They will be eligible for pay and benefits through the layoff date, according to a letter Walter Tan, corporate senior vice president of human resources, sent to the Pennsylvania Department of Labor and Industry.
Each employee also has been invited to explore other internal employment opportunities through the company through the Sept. 30 layoff, according to the letter.
The global business process management company is headquartered in Mumbai, India.
According to its website, it serves more than 350 global clients in industries such as travel, insurance, banking and financial services, manufacturing, retail and consumer packaged goods, shipping and logistics, health care and utilities.
Its Hanover Twp. facility is a call center that worked specifically in the travel industry, a human resources manager previously said when the company was hiring.
WNS’ services include finance and accounting, customer interaction services, technology solutions, research and analytics and industry specific back office and front office processes.
The company employs more than 38,000 people across 55 delivery centers worldwide including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, Turkey, United Kingdom and the U.S.
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