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Frontier telephone service outage disrupts 911

October 10, 2018

BULLHEAD CITY — Police Department officials notified the community Monday of a Frontier Communications telephone outage affecting Bullhead City and Mohave County 911 Dispatch centers.

At about 3:30 p.m. Bullhead City 911 Dispatch reported receiving only intermittent 911 calls, according to a statement released by Bullhead City Police Department. Residents calling 911 and receiving a busy signal were urged to call again or to call the non-emergency dispatch number. Residents also could stop in or call a Bullhead City Fire station.

By late afternoon, 911 calls to Bullhead City Dispatch were automatically routed through the non-emergency dispatch landline, which also is answered by Emergency Services dispatchers, said Emily Fromelt, Bullhead City Police Department spokeswoman.

Mohave County Sheriff’s Office Dispatch has Frontier landlines, all of which still were down in the Kingman area Monday evening, said Byron Steward, Mohave County emergency management coordinator. The county dispatch center still could receive cell phone 911 calls.

“This is affecting most phone lines in Mohave County to include business and residential phone services,” said Anita Mortensen, Mohave County Sheriff’s Department spokeswoman, in a statement issued at 7 p.m. Monday. “Frontier Communications is estimating approximately 3-4 hours before service is back up. We will continue to post updates to our Facebook page as they become available.”

The Sheriff’s Office also issued an Emergency Alert message, which breaks into commercial radio and cable television and gave an update to the public, Steward said. Lake Havasu City reported its landlines were back in service by about 6:20 p.m., as were some landlines in the Bullhead City area.

“AT&T cell service is back, but is intermittent,” Steward said.

Valley View Medical Center spokesman Ryan Perkins reported intermittent service for outbound calls. Western Arizona Regional Medical Center did not have any phone issues, said Jena Morga, WARMC spokeswoman.

The cause of the outage was outside Frontier’s network, according to the company.

“Multiple issues affecting service providers outside Frontier Communications’ network are causing a service interruption for Frontier voice telephone customers in western Arizona and some 911 dispatch centers,” said Javier Mendoza, Frontier Communications vice president. “Frontier network specialists are troubleshooting and working diligently to resolve.”

Frontier is coordinating with officials and will provide updates, Mendoza said. Internet services were not affected.

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