SEPTA is investigating claims of fraudulent charges for poor using new fare card

October 11, 2018

Commuters swipe their SEPTA key cards at the 69th Street Transportation Center in Upper Darby.

By Staff

SEPTA is using undercover personnel to investigate claims that retailers selling the transit agency’s new smart fare card are overcharging customers for transactions on those cards.

The transit agency heard complaints at its September board meeting that some retailers were wrongly charging customers $2 to $4 to add money to their card balance, particularly when the customer paid in cash. SEPTA’s agreement with the 533 retailers authorized to handle transactions on the new Key cards does not permit them to profit from those exchanges.

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