Hotel call center in South Carolina closing later this year
NORTH CHARLESTON, S.C. (AP) — A call center that handles reservations for a number of hotels in closing in South Carolina later this year, eliminating more than 600 jobs.
InterContinental Hotels Group spokesman Neil Hirsh told The Post and Courier of Charleston on Thursday the center will close in November because of staffing challenges.
Hirsch said the North Charleston center has suffered high turnover and it’s affecting the job performance of the 630 employees.
The company plans to have a third-party service provider handle the thousands of calls the center receives daily.
The reservations center had opened in 1997 with 200 employees.
InterContinental Hotels Group is a British company that owns or manages about 5,400 hotels with nearly 800,000 rooms around the world. The brands include Holiday Inn, Crowne Plaza and Candlewood Suites.
Information from: The Post and Courier, http://www.postandcourier.com