Customer Communication Management (CCM) Market 2018 - FPNV Positioning Matrix & Vendor Profiles: Adobe Systems, Inc. Scored Highest as a Forefront Vendor - ResearchAndMarkets.com

July 9, 2018

DUBLIN--(BUSINESS WIRE)--Jul 9, 2018--The “Customer Communication Management (CCM) Market - FPNV Positioning Matrix & Vendor Profiles” report has been added to ResearchAndMarkets.com’s offering.

The positioning of the customer communication management market vendors in FPNV Positioning Matrix are determined by Business Strategy (Business Growth, Industry Coverage, Financial Viability, and Channel Support) and Product Satisfaction (Value for Money, Ease of Use, Product Features, and Customer Support) and placed into four quadrants (F: Forefront, P: Pathfinders, N: Niche, and V: Vital).

Adobe Systems, Inc. scored highest as a forefront vendor in FPNV Positioning Matrix for customer communication management market

Forefront are rated highly by the users for product satisfaction and have substantially good business strategy scores. F-Forefront include: Adobe Systems, Inc., Oracle Corporation, Newgen Software Technologies Limited., OpenText Corporation, ZOHO Corporation, and Kofax Inc.

GMC Software AG scored highest as a pathfinder vendor and expected to the upcoming forefront in next couple of years

Pathfinders have significant product satisfaction ratings but somehow lack business strategy as compared to forefronts and vitals. P-Pathfinders include: GMC Software AG, Doxee S.p.A., and Ecrion Software.

Striata, Inc. named as an upcoming vendor to watch in customer communication management market

Niche solutions cater to the need of comparatively smaller segment of the overall market. They do not have the business strategy of the Forefront. They may have been rated positively on product satisfaction but have not yet received enough reviews to validate them. N-Niche include: and Striata, Inc.

Innovative offerings by Dell EMC expected to increase its product satisfaction level for customer communication management market in upcoming years.

Vital have comparatively good business strategy but have not yet achieved the business strategy of the Forefront. However, they have low product satisfaction ratings. V-Vital include: Dell EMC, Hewlett Packard Enterprise, Xerox Corporation, Pitney Bowes, Inc., and Cincom Systems, Inc.

Key Topics Covered

1. Preface

2. Research Methodology

3. FPNV Positioning Matrix for Customer Communication Management Market

4. Vendor Profiles

Adobe Systems, Inc. Cincom Systems, Inc. Dell EMC Doxee S.p.A. Ecrion Software GMC Software AG Hewlett Packard Enterprise Kofax Inc. Newgen Software Technologies Limited. OpenText Corporation Oracle Corporation Pitney Bowes, Inc. Striata, Inc. Xerox Corporation ZOHO Corporation

For more information about this report visit https://www.researchandmarkets.com/research/wjrmlz/customer?w=4

View source version on businesswire.com:https://www.businesswire.com/news/home/20180709005389/en/

CONTACT: ResearchAndMarkets.com

Laura Wood, Senior Manager


For E.S.T Office Hours Call 1-917-300-0470

For U.S./CAN Toll Free Call 1-800-526-8630

For GMT Office Hours Call +353-1-416-8900

Related Topics:CRM (Customer Relationship Management)



SOURCE: Research and Markets

Copyright Business Wire 2018.

PUB: 07/09/2018 06:41 AM/DISC: 07/09/2018 06:41 AM


Update hourly