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First Olympic Tickets to Be Delivered Friday

May 30, 1996

ATLANTA (AP) _ For the next two weeks, the Olympic dream team will be wearing brown uniforms instead of basketball shorts.

United Parcel Service begins delivering 3.8 million Olympic tickets on Friday. That should add to the growing Olympic excitement but may frustrate those who aren’t home when the brown UPS truck pulls up.

The delivery of tickets should be complete by June 10, Olympic organizers said Thursday.

The first tickets will be shipped Friday to customers in three Atlanta suburbs _ Alpharetta, Roswell and Marietta _ that had an especially heavy volume of ticket orders.

The rest of Georgia will receive tickets beginning Saturday, and nationwide distribution starts Monday. In all, there are 311,000 orders to fill.

It has been more than a year since Olympic tickets went on sale, guaranteeing that many buyers may have moved since placing their order. The Atlanta Committee for the Olympic Games has sent two letters to each buyer to confirm addresses, but officials acknowledged that there are going to be foul-ups anyway.

``Be patient, please,″ said Scott Anderson, the ACOG ticket chief. ``With 311,000 packages of tickets to be delivered, being perfect 99 percent of the time means that more than 3,000 customers may have some questions about their packages.

``One hundred percent perfection ... is the goal.″

UPS will make three attempts to deliver the tickets at the address on the ticket order, leaving a notice on the door after each unsuccessful attempt.

The person who ordered the ticket, or a relative, must sign a receipt. The tickets will not be left with a neighbor, even if the customer makes such a request.

After three unsuccessful tries, the tickets will be taken to a UPS customer service center. If the customer does not contact UPS within five days, the tickets will be returned to ACOG, where they will be held for pickup or instructions to ship again.

Officials declined Thursday to predict how many people would have to go through the follow-up process.

``We feel that by delivering on Saturday ... we have a very good chance of having somebody at home,″ said Rosemary Windsor-Williams, Olympic program manager at Atlanta-based UPS. She noted that Georgia, which will have deliveries Saturday, accounts for 45 percent of all the ticket orders.

Anderson urged customers not to call ACOG with questions or complaints until after June 10. Some customers, particularly in households that made multiple orders, may require more than one package to complete the delivery.

``Questions about the delivery should be addressed to UPS after the first delivery is made,″ Anderson said. ``If a customer has a question about the tickets in the envelope, they should call us at ACOG. This is an important distinction _ ACOG cannot tell you whether or not your package has been delivered, and UPS cannot speak to you about the contents of the package.″

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