National League of Cities Renews Partnership with Utility Service Partners on NLC Service Line Warranty Program

September 12, 2018

CANONSBURG, Pa.--(BUSINESS WIRE)--Sep 12, 2018--The National League of Cities (NLC) and Utility Service Partners have renewed their partnership on the NLC Service Line Warranty Program that first launched in 2010. Utility Service Partners, a HomeServe Company, administers the program, which is the only service line warranty program endorsed by the NLC. The Program offers residents in participating cities the ability to purchase affordable emergency repair service plans that cover the portion of the outside water and waste lines that are the responsibility of the homeowner.

Over the past three years, more than 76,000 repairs have been completed through the NLC Service Line Warranty Program, saving residents millions in costly service line repairs. In the past year, 110 new municipalities have brought the program to their residents, thereby increasing the number of residents with access to the program by more than 650,000. Today, more than 475 cities and towns across the U.S. participate in the program.

“The NLC Service Line Warranty Program is a win-win for homeowners and municipalities,” said Clarence Anthony, CEO and executive director of the National League of Cities (NLC). “As our nation’s infrastructure challenges continue to grow, city residents will be increasingly confronted with deteriorating water and sewer lines. The NLC Service Line Warranty program is a valuable solution for cities and homeowners who could face the high cost of utility line repairs.”

Customers who sign up for the NLC Service Line Warranty Program have access to a 24-hour hotline and experienced, licensed contractors for the help they need in the event of a covered home repair emergency. The service plans include no deductibles, priority service and a one-year guarantee on all covered repairs.

Cities that participate in the program receive the benefit of increased homeowner awareness of their responsibilities. Through the program’s education efforts, there is an increased understanding that homeowners, not the city, are responsible for the water and sewer lines that connect their home to the municipal systems. This awareness decreases frustration during a home emergency and reduces the number of inquires to the city or utility about repairs. The program, offered at no cost to the city, also allows participating municipalities to choose sharing in the Program revenue, which can be used for other priorities, such as low-income assistance and affordability programs or local infrastructure improvement projects.

“There are a few things we know for certain at HomeServe from our work with over 3.6 million homeowners: emergency repairs are costly and they are always inconvenient,” said John Kitzie, Chief Executive Officer of Utility Service Partner’s parent, HomeServe USA. “The NLC Service Line Warranty Program helps alleviate the cost and inconvenience to homeowners, and it also brings many benefits to the municipalities who participate – resident satisfaction increases, municipalities can share in the revenue from the program, and the use of area contractors contributes to the local economy.”

Municipal officials can visit www.nlc.org/nlc-service-line-warranty-program for information about the NLC Service Line Warranty Program. Residents can learn more about repair service plans available in their city by visiting www.slwofa.com.

About National League of Cities

The National League of Cities (NLC) is dedicated to helping city leaders build better communities. NLC is a resource and advocate for 19,000 cities, towns and villages, representing more than 218 million Americans. Learn more at www.nlc.org.

About Utility Service Partners

Utility Service Partners is a wholly owned subsidiary of HomeServe USA Corp. (HomeServe), a leading provider of home repair solutions serving 3.6 million customers across the US and Canada under the HomeServe, Home Emergency Insurance Solutions, Service Line Warranties of America (SLWA) and Service Line Warranties of Canada (SLWC) names. Since 2003, HomeServe has been protecting homeowners against the expense and inconvenience of water, sewer, electrical, HVAC and other home repair emergencies by providing affordable repair coverage, installations and quality local service. As an A+ rated Better Business Bureau Accredited Business, HomeServe is dedicated to being a customer-focused company supplying best-in-class repair plans and other services to consumers directly and through nearly 600 leading municipal, utility and association partners. HomeServe is a proud sponsor of This Old House on PBS, and a recipient of seventeen 2018 Stevie Awards for Sales & Customer Service. To learn more about Utility Service Partners, please visit www.utilitysp.net, about HomeServe, please go to  www.homeserveusa.com.

View source version on businesswire.com:https://www.businesswire.com/news/home/20180912005228/en/

CONTACT: National League of Cities

Meri St. Jean, 202-626-3167



HomeServe USA

Myles Meehan, 203-356-4259



Hill+Knowlton Strategies for HomeServe USA

Merrie Leininger, 775-846-0664





Copyright Business Wire 2018.

PUB: 09/12/2018 09:04 AM/DISC: 09/12/2018 09:04 AM


Update hourly