Airlines To Begin Paying Passengers Denied Boarding
BRUSSELS, Belgium (AP) _ Passengers who are not allowed to board scheduled flights at European Community airports can get paid by the airline starting April 8, the Association of European Airlines said Friday.
Ticketed passengers denied boarding on reserved flights will also have the option of getting a refund or demanding that they be rerouted to their destinations, the AEA said in a statement.
The AEA developed its plans in consultation with the EC, which last year required compensation for passengers bumped from flights.
Under the scheme, passengers flying less than 2,170 miles will be paid $95 for waiting less than two hours and $189 for waiting more than two hours, the AEA said.
Passengers flying farther than that will be paid $189 if they have to wait less than four hours and $378 for waiting more than four hours, the AEA said.
Even so, the AEA insisted airlines are not primarily to blame for the problem of passengers not being able to get on some planes.
″Passengers booking a seat and not showing up at departure are the real cause of the problem,″ Sefik Yuksel, AEA general manager for commercial affairs, said in the statement.
It said airlines ″continually try to adjust their techniques to balance bookings and, of course, try to avoid a denied boarding situation to emerge in any event.″