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Retail Workers See Shift Amid Changing Landscape

January 8, 2018

Long known for low pay and mundane tasks, retail work is changing as stores emphasize customer service to compete with online sellers. Employees are taking on new roles as retailers offer personalized services the internet can't match. (Jan. 8)

Long known for low pay and mundane tasks, retail work is changing as stores emphasize customer service to compete with online sellers. Employees are taking on new roles as retailers offer personalized services the internet can’t match. (Jan. 8)

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