Top Business Service Providers Recognized for Superior Client Satisfaction in 2019
PORTLAND, Ore., Feb. 07, 2019 (GLOBE NEWSWIRE) -- ClearlyRated® ( formerly known as Inavero ), a leading provider of client satisfaction surveys and service quality research for B2B service providers in the U.S. and Canada, announced the winners of their 2019 Best of Accounting, Best of Legal, and Best of HR Services awards today on ClearlyRated.com.
“Best of” award winners have demonstrated exceptional service quality based exclusively on validated ratings provided by their clients. In order to compete for a “Best of” award, business service firms must conduct client surveys with ClearlyRated and submit survey responses to validation and benchmarking against industry standards on an annual basis.
-- Compared to the average accounting firm client, clients of 2019 Best of Accounting award winners are 1.9 times more likely to be completely satisfied with their accounting service provider. -- 2019 Best of Legal award winners earn client satisfaction scores at least 1.7 times higher than the average law firm. -- 2019 Best of HR Services award winners earn client satisfaction scores at least 3 times higher than the average HR service provider.
“Buyers of business services need and deserve credible insight into the quality of service they can expect to receive from a given provider,” said ClearlyRated’s CEO Eric Gregg. “Our 2019 ‘Best of’ award winners demonstrate their commitment to service by investing in a feedback program that brings transparency to the client experience at their firm. I’m thrilled to showcase these service leaders alongside their validated client ratings on ClearlyRated.com!”
2019 Best of Accounting, 2019 Best of Legal, and 2019 Best of HR Services award winners are featured on ClearlyRated.com alongside satisfaction ratings and testimonials from their clients.
About ClearlyRatedRooted in satisfaction research for business service firms, ClearlyRated utilizes a Net Promoter® Score survey program to help B2B service providers measure the client experience, build online reputation, and differentiate on service quality. Learn more at ClearlyRated.com/Solutions
Net promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.
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