DP&L named 2018 Utility Customer Champion by Cogent Reports
DAYTON, Ohio--(BUSINESS WIRE)--Dec 18, 2018--The Dayton Power and Light Company (DP&L), a subsidiary of The AES Corporation (NYSE: AES), is one of thirty-three utilities designated as a 2018 Utility Customer Champion among residential customers, an annual honor given to gas, electric and combination utilities that exhibit exceptional performance in Brand Trust, Service Satisfaction and Product Experience. These three categories compose the Engaged Customer Relationship (ECR) index, which provides a holistic measurement of the entire utility customer experience.
This year’s Customer Champions rate an average of 41 points higher than industry peers. These and other findings can be found in 2018 Utility Trusted Brand & Customer Engagement: Residential™, a Cogent Reports™ study by Market Strategies International-Morpace.
“Customer Champion utilities are the most trusted providers that can appeal to customers with offerings they understand and value,” said Chris Oberle, senior vice president at Market Strategies International-Morpace.
For more information on DP&L’s customer programs, visit dpandl.com.
About The Dayton Power and Light Company and AES The Dayton Power and Light Company is the principal subsidiary of DPL Inc. (DPL), a regional energy provider and an AES company. DPL’s significant subsidiaries include The Dayton Power and Light Company, AES Ohio Generation, LLC (AES Ohio Gen), Miami Valley Insurance Company (MVIC), and Miami Valley Lighting, LLC (MVLt). The Dayton Power and Light Company, a regulated electric utility, provides service to over 520,000 customers in West Central Ohio; MVIC, a captive insurance company, provides insurance services to DPL and its subsidiaries, and MVLt maintains outdoor lighting to governments and businesses. AES Ohio Gen co-owns merchant generation facilities. For more information about the company, please visit www.dplinc.com. Connect with DP&L at www.twitter.com/dpltoday, www.linkedin.com/company/dayton-power-and-light, and at www.facebook.com/DPLToday.
The AES Corporation (NYSE: AES) is a Fortune 500 global power company. We provide affordable, sustainable energy to 15 countries through our diverse portfolio of distribution businesses as well as thermal and renewable generation facilities. Our workforce is committed to operational excellence and meeting the world’s changing power needs. Our 2017 revenues were $11 billion and we own and manage $33 billion in total assets. To learn more, please visit www.aes.com. Follow AES on Twitter @TheAESCorp.
View source version on businesswire.com:https://www.businesswire.com/news/home/20181218005247/en/
CONTACT: The Dayton Power and Light Company
Mary Ann Kabel, 937-224-5940
KEYWORD: UNITED STATES NORTH AMERICA OHIO
INDUSTRY KEYWORD: ENERGY OIL/GAS UTILITIES OTHER ENERGY ENVIRONMENT
SOURCE: The Dayton Power and Light Company
Copyright Business Wire 2018.
PUB: 12/18/2018 09:00 AM/DISC: 12/18/2018 09:01 AM