AP NEWS

Global University Selects Five9 to Improve Contact Center Productivity

October 3, 2018

SAN RAMON, Calif.--(BUSINESS WIRE)--Oct 3, 2018--Five9, Inc.  (NASDAQ: FIVN), a leading provider of cloud software for the enterprise contact center market, announced today that it has been selected by a global university to serve as the core of their contact center operations.

Offering on-campus and online education worldwide, the university’s 400 agents serve prospective and enrolled students. They were using an on-premise contact center solution, but found that it did not integrate with Microsoft Dynamics CRM, which limited their insight to customer history and agent productivity.

“Universities need the ability to scale contact center operations at peak times of demand, while ensuring agents can maximize productivity,” said Dan Burkland, President, Five9. “With Five9 and its deep integration with Microsoft Dynamics, they can meet their goals and provide superior customer service experiences.”

Five9 met onsite with key university decision-makers and demonstrated Five9’s scalable cloud functionality and how it meets the university’s needs. The university chose Five9 and in less than one month moved into implementation.

About Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences.

For more information visit  www.five9.com.

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View source version on businesswire.com:https://www.businesswire.com/news/home/20181003005100/en/

CONTACT: Five9

Kendall Taylor, 925-231-2196

Kendall.Taylor@five9.com

KEYWORD: UNITED STATES NORTH AMERICA CALIFORNIA

INDUSTRY KEYWORD: EDUCATION OTHER EDUCATION TECHNOLOGY DATA MANAGEMENT INTERNET SOFTWARE OTHER TECHNOLOGY

SOURCE: Five9

Copyright Business Wire 2018.

PUB: 10/03/2018 09:03 AM/DISC: 10/03/2018 09:03 AM

http://www.businesswire.com/news/home/20181003005100/en

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