Duke Energy restores power to more than 637,000 customers

September 16, 2018

CHARLOTTE, N.C. – Duke Energy has restored power to more than 637,000 customers so far in North Carolina and South Carolina out of more than 1.1 million total outages caused by what is now Tropical Storm Florence.

Another 472,000 customers remain without power in the Carolinas as of 5 p.m. today.

Additional outages are expected as the storm continues to roll through the Carolinas tonight.

The company will provide estimated power restoration times once field crews complete damage assessments, which could take several days due to continued high winds and heavy rains, and road closures caused by severe flooding and storm debris.

Significant progress restoring power

“Our crews during the past 24 hours have made significant progress restoring power in areas of the Carolinas where it is safe to do,” said Duke Energy incident commander Howard Fowler.

“However, we unfortunately have been unable to make repairs in some of the hardest-hit coastal areas due to continuing high winds and road access problems caused by major flooding,” Fowler said.

“In those hard-hit areas, total power restoration might take weeks, not days, due to widespread flooding and significant damage to power lines, utility poles and other key components of the electric grid,” he said. “We greatly appreciate our customers’ patience as we work as quickly and safely as possible.”

In advance of the storm, Duke Energy assembled its largest Carolinas storm response ever – more than 20,000 personnel staged at 39 key locations across the two states.

How to report power outages

Visit www.dukeenergyupdates.com

Call the automated outage-reporting system at 800-769-3766 for Duke Energy Carolinas customers; 800-419-6356 for Duke Energy Progress customers.

Update hourly