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2019 Service Delivery Automation Report - Global Market Outlook 2017-2026 - ResearchAndMarkets.com

March 28, 2019

DUBLIN--(BUSINESS WIRE)--Mar 28, 2019--The “Service Delivery Automation - Global Market Outlook (2017-2026)” report has been added to ResearchAndMarkets.com’s offering.

Global Service Delivery Automation market accounted for $2.44 billion in 2017 and is expected to reach $20.57 billion by 2026 growing at a CAGR of 26.7% during the forecast period.

Factors like rising demand for advanced process analytics, the requirement of going agile for faster time-to-service and cost reduction & efficiency are fuelling the market growth. Moreover, lack of awareness and high monetary expenses for the initial implementation in developed as well as developing countries are some factors restraining the market growth.

Service Delivery Automation is the most basic level and it utilizes technology to replace a series of human actions by technologies in a business or information technology process. Service Delivery Automation is basically an ability to complement inheritance technologies with automated technologies that can simplify justifiable business cases and minimize disruption. Service Delivery Automation can be applied to gather pertinent information in the websites, manage to administer purchase orders and invoices, check for remarkable patterns in transactions and delete IDs & passwords among others.

On the basis of Organization Size, small and medium-sized enterprises segment is anticipated to grow at a substantial rate during the predicted period owing to the rising number of small and medium-sized enterprises adopting SDA. It helps SMEs to raise efficiency by replacing cyclic tasks with the automated process, thus saving cost on additional labor requirement. By Geography, North America is likely to grow at a considerable rate during the forecast period due to the presence of major players and rising demand for service delivery automation, specifically to substitute the process outsourcing.

The major trends accountable for the growth of this region include the varied packaging demand increase for advanced sensing technology that will directly impact the rise of automated products. Improved technology and streamlined global supply chains/logistics have untied US manufacturing from the limitations of geography. This trend has massively increased the potential opportunities of U.S. manufacturers and international competitors.

What our report offers:

  • Market share assessments for the regional and country level segments
  • Strategic recommendations for the new entrants
  • Market forecasts for a minimum of 9 years of all the mentioned segments, sub segments and the regional markets
  • Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
  • Strategic analysis: Drivers and Constraints, Product/Technology Analysis, Porter’s five forces analysis, SWOT analysis etc.
  • Strategic recommendations in key business segments based on the market estimations
  • Competitive landscaping mapping the key common trends
  • Company profiling with detailed strategies, financials, and recent developments
  • Supply chain trends mapping the latest technological advancements

Key Topics Covered:

1 Executive Summary

2 Preface

2.1 Abstract

2.2 Stake Holders

2.3 Research Scope

2.4 Research Methodology

2.5 Research Sources

3 Market Trend Analysis

3.1 Introduction

3.2 Drivers

3.3 Restraints

3.4 Opportunities

3.5 Threats

3.6 End User Analysis

3.7 Emerging Markets

3.8 Futuristic Market Scenario

4 Porters Five Force Analysis

4.1 Bargaining power of suppliers

4.2 Bargaining power of buyers

4.3 Threat of substitutes

4.4 Threat of new entrants

4.5 Competitive rivalry

5 Global Service Delivery Automation Market, By Component

5.1 Introduction

5.2 Software

5.3 Services

6 Global Service Delivery Automation Market, By Type

6.1 Introduction

6.2 Business Process Automation

6.2.1 Process Specific Automation

6.2.2 Industry Specific Automation

6.2.3 Generic Automation

6.3 IT Process Automation

6.3.1 Application Lifecycle Automation

6.3.2 Infrastructure Automation

7 Global Service Delivery Automation Market, By Automation

7.1 Introduction

7.2 Independent Automation

7.3 Assisted Automation

8 Global Service Delivery Automation Market, By Organization Size

8.1 Introduction

8.2 Large Enterprises

8.3 Small and Medium-sized Enterprises

9 Global Service Delivery Automation Market, By Solution

9.1 Introduction

9.2 Robotic Automation

9.3 Artificial Intelligence

9.4 IT Automation

9.5 Macro or Scripted Automation

9.6 Business Process Management (BPM)

10 Global Service Delivery Automation Market, By End User

10.1 Introduction

10.2 Banking Financial Service and Insurance (BFSI)

10.3 Energy and Utilities

10.4 Healthcare & Pharmaceuticals

10.5 Information Technology, Telecommunication & Media

10.6 Manufacturing and Automobile

10.7 Retail & Consumer Goods

10.8 Transport & Logistics

10.9 Travel and Hospitality

10.10 Other End Users

11 Global Service Delivery Automation Market, By Geography

11.1 Introduction

11.2 North America

11.2.1 US

11.2.2 Canada

11.2.3 Mexico

11.3 Europe

11.3.1 Germany

11.3.2 UK

11.3.3 Italy

11.3.4 France

11.3.5 Spain

11.3.6 Rest of Europe

11.4 Asia Pacific

11.4.1 Japan

11.4.2 China

11.4.3 India

11.4.4 Australia

11.4.5 New Zealand

11.4.6 South Korea

11.4.7 Rest of Asia Pacific

11.5 South America

11.5.1 Argentina

11.5.2 Brazil

11.5.3 Chile

11.5.4 Rest of South America

11.6 Middle East & Africa

11.6.1 Saudi Arabia

11.6.2 UAE

11.6.3 Qatar

11.6.4 South Africa

11.6.5 Rest of Middle East & Africa

12 Key Developments

12.1 Agreements, Partnerships, Collaborations and Joint Ventures

12.2 Acquisitions & Mergers

12.3 New Product Launch

12.4 Expansions

12.5 Other Key Strategies

13 Company Profiling

13.1 Blue Prism

13.2 IBM

13.3 Xerox Corporation

13.4 Uipath SRL

13.5 Openspan Inc.

13.6 Ipsoft

13.7 Accenture

13.8 Pegasystems Inc.

13.9 Sutherland Global Services

13.10 Nice Systems Ltd.

13.11 Celaton Limited

13.12 Arago Us, Inc.

13.13 Genfour Ltd.

13.14 Softomotive Solutions Ltd. (Winautomation)

13.15 Automation Anywhere Inc.

13.16 Exilant Technologies Private Limited

For more information about this report visit https://www.researchandmarkets.com/research/tjqvbv/2019_service?w=4

View source version on businesswire.com:https://www.businesswire.com/news/home/20190328005725/en/

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INDUSTRY KEYWORD: TECHNOLOGY OTHER TECHNOLOGY

SOURCE: Research and Markets

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PUB: 03/28/2019 12:42 PM/DISC: 03/28/2019 12:43 PM

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