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Navy Federal Achieves The International Customer Management Institute’s “Best Contact Center Culture” Award

May 21, 2019

VIENNA, Va.--(BUSINESS WIRE)--May 21, 2019--

Navy Federal Credit Union has been announced as the winner of The International Customer Management Institute’s “Best Contact Center Culture” award. This award recognizes exceptional contact centers and those with the strongest leadership and dedication to the industry.

“The winners of this year’s ICMI Global Contact Center Awards have showcased their commitment to excelling the contact center and customer service industry through their innovative ideas, hard work and passion to provide excellent service,” said Erica Marois, Content and Awards Manager, ICMI. “I am excited to watch the professionals and teams honored with this year’s awards continue to excel in our industry.”

The award criteria centered around measuring and communicating employee engagement, providing a culture that enhances the customer experience, and evidence that the culture has positively impacted recruiting and retention.

“Building a strong company culture results in excellent service, so on behalf of the thousands of Navy Federal employees who serve our members every day, we are thrilled to have been recognized for this prestigious award,” said Kathy Zierers, senior vice president of Contact Center Operations at Navy Federal. “Creating a coveted place to work has been a top goal for our leadership and something we’ll always strive for. This achievement is truly a wonderful testament to all the effort our staff has put in to making Navy Federal a great place to work.”

In addition to the “Best Contact Center Culture” selection, the world’s largest credit union has been repeatedly recognized for its dynamic and quality work environment. This includes the credit union ranking #29 on FORTUNE’s 100 Best Companies to Work For ® list in 2019 and ranking #10 on the Best Workplaces™ for Women list in 2018. Navy Federal is planning to hire nearly 1,200 new Contact Center Operations employees this year in locations like Pensacola, Fla., and in Vienna and Winchester, Va. For more information on Contact Center careers, visit the NFCU career page.

About Navy Federal Credit Union: Established in 1933 with only seven members, Navy Federal now has the distinct honor of serving over 8 million members globally and is the world’s largest credit union. As a member-owned and not-for-profit organization, Navy Federal always puts the financial needs of its members first. Membership is open to all Department of Defense and Coast Guard Active Duty, veterans, civilian and contractor personnel, and their families. Dedicated to its mission of service, Navy Federal employs a workforce of over 18,000 and has a global network of 333 branches. For more information about Navy Federal Credit Union, visit navyfederal.org.

About ICMI: The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is organized by UBM, which in June 2018 combined with Informa PLC to become a leading B2B information services group and the largest B2B Events organizer in the world.
ICMI Contact Center Expo, May 13-16, 2019, Ft. Lauderdale, FL

View source version on businesswire.com:https://www.businesswire.com/news/home/20190521005165/en/

CONTACT: Madison Rafferty

Corporate Communications

Phone: (703) 206-4909




SOURCE: Navy Federal Credit Union

Copyright Business Wire 2019.

PUB: 05/21/2019 09:00 AM/DISC: 05/21/2019 09:01 AM


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