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Gartner Says Only 31 Percent of HR Leaders Believe Their Organizations Have the Culture Necessary to Drive Performance

September 20, 2018

ARLINGTON, Va.--(BUSINESS WIRE)--Sep 20, 2018--Aligning a company’s workforce with the desired culture can improve performance against revenue goals by 9 percent, according to Gartner, Inc. However, only 31 percent of HR leaders believe their organizations have the necessary culture to drive performance.

“While many leaders may view culture as a ‘soft’ topic, it has become a key differentiator for how and why organizations outperform,” said Brian Kropp, group vice president of Gartner’s HR practice. “Workplace culture can impact a company’s access to talent as job seekers increasingly consider the culture of prospective employers — and investors as well. Our research found that culture is the most discussed talent issue on earnings calls and mentions have grown 12 percent annually since 2010.”

There is no “right” culture — Gartner research shows no cultural type is a consistent predictor of organizational performance. Rather than focusing on what type of culture a company should have, business leaders should turn their attention to getting their culture to perform. To do this, employees must be aligned to the organization’s culture across three areas:

1. Knowledge: Know what the culture is 2. Mindset: Believe in the culture 3. Behavior: Behave in a way that supports the culture

Failure to achieve workforce-cultural alignment can cause employee performance to decline by as much as 12 percent.

To realize the business benefits of a culture that performs, leaders can’t just role model the culture — they must embed the culture and their company’s priorities into systems and processes, and provide business-unit leaders with support and resources to do the same. Efforts to operationalize the culture must be meaningful to the entire organization and permeate every facet of the business, from budgets to processes to workflows.

“Leaders should role model the behaviors and decisions they want from employees, but creating a culture that drives performance requires leaders to go beyond that,” said Mr. Kropp. “The best leaders help employees understand how the organization’s culture translates into their day-to-day work.”

Read our latest edition of Executive Guidance: Culture in Action: The Role of Leaders in Making Culture Perform to find out how to build a culture strategy that drives performance in your function and across your business.

About Gartner for HR Leaders

Gartner for HR Leaders brings together the best, relevant content approaches across Gartner to offer individual decision makers strategic business advice on the mission-critical priorities that cut across the HR function. Additional information is available at www.gartner.com/en/human-resources/human-resources-leaders.

About Gartner ReimagineHR

Gartner ReimagineHR is the premier event for HR leaders around the world. Join Gartner and senior HR executives to hear key insights and learn actionable strategies necessary to support organizational performance. Gartner ReimagineHR will be held October 28-30 in Florida. Follow news and updates from these events on Twitter using #GartnerHR.

About Gartner

Gartner, Inc. (NYSE:IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organizations of tomorrow.

Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organizations in more than 100 countries — across all major functions, in every industry and enterprise size.

To learn more about how we help decision makers fuel the future of business, visit www.gartner.com.

View source version on businesswire.com:https://www.businesswire.com/news/home/20180920005109/en/

CONTACT: Gartner

Mary Baker

mary.baker@gartner.com

KEYWORD: UNITED STATES NORTH AMERICA VIRGINIA

INDUSTRY KEYWORD: PROFESSIONAL SERVICES CONSULTING HUMAN RESOURCES

SOURCE: Gartner, Inc.

Copyright Business Wire 2018.

PUB: 09/20/2018 08:15 AM/DISC: 09/20/2018 08:15 AM

http://www.businesswire.com/news/home/20180920005109/en

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