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Greenough Brand Storytellers Takes Data-Driven Approach to Client Satisfaction

April 3, 2019

WATERTOWN, Mass.--(BUSINESS WIRE)--Apr 3, 2019--Greenough Brand Storytellers, communications and marketing experts in healthcare, life sciences and technology, released results of its 2018 Client Satisfaction Survey, its 19th annual survey of key performance metrics that guide the agency’s planning, service and staffing.

The survey rates Greenough on nine performance metrics, refined after almost 20 years of feedback, including passion for clients’ business, ability to act as an extension of clients’ teams, proactivity and delivery on program goals.

Survey highlights from 2018 include:

  • 90 percent of clients said they view Greenough as an extension of their own team
  • 89 percent of clients said Greenough demonstrates a passion for their business
  • 87 percent of clients said Greenough delivers on their program’s goals
  • 100 percent of clients said they would recommend Greenough as an agency of record

“We build lasting client relationships, and for nearly 20 years the cornerstone of this has been our yearly client satisfaction survey,” said Phil Greenough, CEO of Greenough Brand Storytellers. “We know of no other agency that features clients and their candid feedback so prominently in strategy, service innovation, staffing and planning.”

Greenough’s roster of clients includes: Thermo Fisher Scientific, Envision Healthcare, Lyndra Therapeutics, WBUR, Ness and AeroSafe. For more information, visit www.greenough.biz.

About Greenough Brand Storytellers

Greenough builds brands through the power of storytelling and is nationally recognized for its award-winning public relations, social media and content marketing programs. Since 1999, Greenough has helped companies develop and implement marketing and communication programs that drive awareness, generate conversations and deliver qualified leads. For more information, visit http://www.greenough.biz.

View source version on businesswire.com:https://www.businesswire.com/news/home/20190403005275/en/

CONTACT: Media:

Rachel Robbins

Greenough

617-275-6521

rrobbins@greenough.biz

KEYWORD: UNITED STATES NORTH AMERICA MASSACHUSETTS

INDUSTRY KEYWORD: PROFESSIONAL SERVICES OTHER PROFESSIONAL SERVICES COMMUNICATIONS MARKETING PUBLIC RELATIONS/INVESTOR RELATIONS OTHER COMMUNICATIONS

SOURCE: Greenough Brand Storytellers

Copyright Business Wire 2019.

PUB: 04/03/2019 08:00 AM/DISC: 04/03/2019 08:01 AM

http://www.businesswire.com/news/home/20190403005275/en