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Wait times reduced at Rhode Island DHS offices

August 7, 2018

PROVIDENCE, R.I. (AP) — Wait times at the Rhode Island Department of Human Services offices have been cut in half.

Citing a study by Public Consulting Group, WPRI-TV reports that 85 percent of customers are now waiting less than 30 minutes for help compared to an average wait time of 45 minutes to an hour in 2015 and 2016.

Agency Director Courtney Hawkins says the shorter wait times are due to lobby improvements, including adding customer service aides and 13 service windows.

She says the agency is also seeing improvements due to a recent software upgrade to its troubled new computer system.

The computer system has gone through a variety of setbacks since it launched in 2016.

Hawkins says she expects the agency will soon meet federal standards for processing applications.


Information from: WPRI-TV, http://www.wpri.com

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