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Cleveland Hopkins airport says broken escalator will be working by Thanksgiving

November 16, 2018

Cleveland Hopkins airport says broken escalator will be working by Thanksgiving

CLEVELAND, Ohio – Good news, holiday travelers: Officials at Cleveland Hopkins International Airport say the long-dormant escalator that delivers passengers to the ticketing counter will be working by Thanksgiving.

The escalator hasn’t been operational since early August, when flooding forced its closure. Since then, travelers have had to either use an elevator, stairs or out-of-the-way secondary escalators to access the main terminal.

The escalator is used by travelers who arrive to the airport via in the main parking garage, RTA and the Ground Transportation Center.

Several travelers have complained to The Plain Dealer in recent weeks about the inconvenience.

Wrote one: “On our recent trip we saw many travelers with very heavy suitcases who were waiting a long time for the limited elevators. We walked many stairs up with only our carry-on bags.”

She added: “I am dismayed at the condition of the airport and actually embarrassed for visitors who come to the city.”

The airport, in a statement, said the escalator was dismantled in late August and shipped off for repairs. “This week, the repaired equipment is on-site and being installed and we expect repairs to this escalator will be finished before Thanksgiving.”

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