PrimeLending Wins MortgageSAT Award for Best-in-Class Application Process
DALLAS--(BUSINESS WIRE)--May 20, 2019--
PrimeLending, a national home lender, has earned the MortgageSAT Best-in-Class Lender Award for Application Process, given to lenders whose application processes consistently received the highest ratings from borrowers they served in 2018. This award is given only to mortgage companies in the country who “provide exemplary service to their borrowers throughout the year, resulting in a satisfaction score in the top ten percent of a given category.”
The acclaimed application process at PrimeLending offers an online experience that guides potential homebuyers through each step of the process. It simplifies applying by seamlessly combining technology, direct loan officer support and ease-of-use, allowing borrowers to securely upload documents from the convenience of their phone, tablet or computer.
“We are driven by our enduring commitment to delivering a superior experience for borrowers, so it’s truly an honor to earn this award from MortgageSAT on behalf of homebuyers,” said Steve Thompson, President of PrimeLending. “Making a lasting positive impact on our customers, business partners and employees is what we’re all about.”
MortgageSAT® is a leading analytics tool from the STRATMOR Group that gathers borrower feedback and data to help mortgage lenders improve the homebuyer experience.
PrimeLending, a PlainsCapital Company, is a national home lender combining personal guidance and local expertise with fast service, more choices and the flexibility to meet homeowners’ unique needs. We’re relentlessly focused on empowering our customers to boldly pursue their homeownership goals, whether they’re looking to buy, refinance or renovate a home. The PrimeLending team works alongside our customers in all 50 states, helping them make smart home financing decisions and have a rewarding experience along the way. Delivering on this promise for more than 30 years, we’re proud to consistently earn a 96% customer satisfaction rating 1. PrimeLending is a wholly owned subsidiary of PlainsCapital Bank, which in turn is a wholly owned subsidiary of Hilltop Holdings Inc. (NYSE: HTH). More information at PrimeLending.com. Equal Housing Lender.
1 Survey administered and managed by an independent third party following loan closing. 96% satisfaction rating refers to the rating our customers give our loan officers. Our loan officers have received a 96% Customer Satisfaction Rating.
All loans subject to credit approval. Rates and fees subject to change. Mortgage financing provided by PrimeLending, a PlainsCapital Company. Equal Housing Lender.
© 2019 PrimeLending, a PlainsCapital Company. (NMLS: 13649).
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CONTACT: Mandy Jordan
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PUB: 05/20/2019 09:50 AM/DISC: 05/20/2019 09:50 AM