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The North American Customer Engagement Solutions Market (2018-2024) - ResearchAndMarkets.com

September 14, 2018

DUBLIN--(BUSINESS WIRE)--Sep 14, 2018--The “North American Customer Engagement Solutions Market Analysis (2018-2024)” report has been added to ResearchAndMarkets.com’s offering.

The North American Customer Engagement Solutions Market is expected to witness market growth of 10.1% CAGR during the forecast period (2018-2024).

North America is one of the leading regions with maximum adoption of the technology. The presence of major market players in the region has been the key factor that has driven the market expansion in the region. Customer engagement solutions have been widely accepted in the US, as Social, Mobile, Analytics, and Cloud (SMAC) technologies are widespread herein.

Based on the Component Type, the Customer Engagement Solutions market is segmented into Solution and Services. The Solution market is segmented into Omnichannel, Reporting & Analytics, Workforce Optimization and Robotic Process Optimization. The services market is further segmented into Professional and Managed Services.

Based on the Organization size, the market is segmented into Large Enterprises and Small & Medium Enterprises.

Based on Deployment Type, the market is segmented into Cloud based and On-Premise.

The Verticals covered under the report include BFSI, Consumer Goods & Retail, Healthcare, Manufacturing, Travel & Hospitality, Telecom & IT, Media & Entertainment and Others.

Based on Countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.

Companies Profiled

IBM Corporation Oracle Corporation NICE Ltd. Avaya SAP SE Microsoft Corporation Salesforce.com, Inc. Pegasystems Inc. Open Text Corporation Aspect Software Parent, Inc.

For more information about this report visit https://www.researchandmarkets.com/research/qc8865/the_north?w=4.

View source version on businesswire.com:https://www.businesswire.com/news/home/20180914005364/en/

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Related Topics:CRM (Customer Relationship Management)

KEYWORD:

INDUSTRY KEYWORD: TECHNOLOGY SOFTWARE PROFESSIONAL SERVICES OTHER PROFESSIONAL SERVICES

SOURCE: Research and Markets

Copyright Business Wire 2018.

PUB: 09/14/2018 10:57 AM/DISC: 09/14/2018 10:56 AM

http://www.businesswire.com/news/home/20180914005364/en

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