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Statewide 911 outage impacted emergency call in Stratford

January 8, 2019

STRATFORD — A statewide 911 outage Tuesday affected at least one known attempt of someone trying to reach first responders via 911 in Stratford, according to a statement from the mayor’s office.

The statement from Stratford Mayor Laura Hoydick said the outage was in the early morning hours of Tuesday and impacted very community in Connecticut.

The town’s 911 center was told of the outage through an automated message by the state’s 911 vendor, Hoydick said. The outage didn’t last long, but did interfere with at least one known attempt to reach 911 during an emergency in Stratford.

Hoydick said she understood how Tuesday morning’s outage could shake the confidence residents have of the 911 system, but ensured that the town would get to the bottom of it.

“As of this time, we have still not been advised by state officials what caused this massive outage of the 911 system across the state,” Hoydick said. “We will certainly be pursuing those answers, as well as potential solutions to prevent this from ever happening again.”

After Tuesday’s outage, Hoydick said residents should program the local police number into their phones and posted near landline as a precaution.

The number for Stratford police is 203-385-4100. That number can also be used to get residents in touch with the fire department and emergency medical services.

On Dec. 27, a nationwide CenturyLink internet outage disrupted 911 service from Massachusetts to Colorado to the state of Washington. Customers of CenturyLink, not necessarily 911 services, were affected from New York to California.

Debra Peterson, a spokeswoman for CenturyLink, a Louisiana-based telecommunications giant that offers information technology services and communications in dozens of states, said the outage was, “not related to hacking.”

Associated Press contributed to this story.

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