This is ‘service?’

November 20, 2018

This past week, after leaving my Danbury Hospital Pulmonary Gym, I noticed a tire on my car was low so I drove over to a nearby service station to get air in the tire, then determine where to get it fixed. Several weeks earlier, in better weather, a mechanic in the same garage had inflated a tire on one of my other cars and proceeded to check the other tires without me asking.

This time I had to go into the office and waited until a fellow was off the phone, asking me what I wanted. I said one of my tires was going flat, needing air.

I already knew from my previous experience that there was no air pump outside and that a hose had to be brought out from the garage. It all would have taken about 8 to 10 minutes, if that, and would have been a great service to me and possibly having them fix the tire.

During our initial conversation, someone else came in from the garage and they both said they couldn’t help me, they were too busy, obviously no time to serve and add a potential new customer for their service station.

I left, talking to myself, and ended up about one mile away at a tire shop, on a totally ruined flat tire with a nail in it (causing the leak) and had to wait another day for a new tire, costing me $77.45. I went back to the service station that day, spoke to the same guy, who was the owner, asking him why he wouldn’t help me and he said they only serve their regular customers.

I’m 78-years-old, never experiencing this kind of non-service before.

Can you imagine that reasoning? What is happening to this country?

Benjamin Balaban


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