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Mississippi KFC incident leads to sensitivity training

August 9, 2018

JACKSON, Miss. (AP) — The management company of 270 KFC, Pizza Hut and Taco Bell franchises nationwide has agreed to provide sensitivity training at the locations following a May incident at a suburban Jackson KFC in which a deaf woman felt she was being mocked.

The Clarion Ledger reports Disability Rights Mississippi, a nonprofit corporation that advocates for those with disabilities, said it has reached an agreement on behalf of Bobbie Cole, of Byram, Mississippi with Canada-based Franchise Management Inc. which operates the fast-food franchises.

Cole, who is deaf but can read lips, said she was made fun of by KFC employees while trying to order food at a drive-thru in Byrum.

FMI spokesman Tyler Langdon said in an email to the newspaper that sensitivity training will be put in place at its restaurants.

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Information from: The Clarion Ledger, http://www.clarionledger.com

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