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6-Hour Virtual Seminar: Toxic Work Behaviors Erode the Patient Experience (More Than You May Know!) - ResearchAndMarkets.com

May 17, 2019

DUBLIN--(BUSINESS WIRE)--May 17, 2019--

The “6-Hour Virtual Seminar on Toxic Work Behaviors Erode the Patient Experience (More Than You May Know!)” webinar has been added to ResearchAndMarkets.com’s offering.

We can no longer stand by and let toxic people erode patient safety, our self-esteem, and the bottom line! This webinar will help you take immediate action!

This problem is so severe that Dr. Kusy’s research discovered:

  • Only 1-6% of targets of incivility ever filed complaint
  • 94% of leaders reported working with toxic people
  • 92% rated the severity from 7 to 10 on a 10-point scale
  • 45% said the uncivil person lashed out 2-3 times per week
  • 51% of victims said they would likely leave as a result

More revealing is the impact of toxic people on patient safety:

  • 70-80% of medical professionals reported medication errors due to disruptive behaviors
  • 51% nurses reported patient errors from physician abuse
  • 65% reported lateral abuse (nurse to nurse); 77% from vertical abuse (physician to nurse)
  • 50% can’t handle the incivility
  • 31% nurses quit as a result of a toxic person
  • Intimidation caused 49% med errors resulting 27% patient mortality

Who Should Attend?

  • Chief Nursing Office
  • Nurse Leads
  • Medical Leaders
  • Nurses
  • Physicians
  • Ancillary Healthcare Professionals
  • HR Healthcare Leaders
  • Healthcare Administrators

Agenda

  1. How toxic people reduce patient safety
  2. How toxic people erode team performance
  3. What to do about toxic providers who are organizational stars
  4. How to avoid hiring toxic people
  5. What to do once a toxic individual is there
  6. Why feedback to toxic people often fail
  7. How to coach a toxic peer, toxic boss, or toxic direct report
  8. Patient areas as a result of a toxic person

For more information about this webinar visit https://www.researchandmarkets.com/r/w7trx

View source version on businesswire.com:https://www.businesswire.com/news/home/20190517005409/en/

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Related Topics:Healthcare Administration

KEYWORD:

INDUSTRY KEYWORD: PRACTICE MANAGEMENT HEALTH

SOURCE: Research and Markets

Copyright Business Wire 2019.

PUB: 05/17/2019 12:04 PM/DISC: 05/17/2019 12:04 PM

http://www.businesswire.com/news/home/20190517005409/en