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Global Contact Center Software Market Analysis 2018-2024 - Market Size is Expected to Reach $38.6 Billion - ResearchAndMarkets.com

November 19, 2018

DUBLIN--(BUSINESS WIRE)--Nov 19, 2018--The “Global Contact Center Software Market Analysis (2018-2024)” report has been added to ResearchAndMarkets.com’s offering.

The Global Contact Center Software Market size is expected to reach $38.6 billion by 2024, rising at a market growth of 14.0% CAGR during the forecast period.

A contact center is a space where all customer conversations across phone, email, chat or social media occur. The contact center team is located centrally and is responsible to handle customers acquired through various channels of communication. As a contact center is the key channel of acquiring customers, it’s vital to take full advantage of advanced analytics to enhance agent performance and improve customer service. Growing adoption of contact center solutions to offer enhanced customer experience via channels such as voice, video, web, mobile, and social media is a factor that is expected to drive the market growth.

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Cisco Systems, Inc., IBM Corporation, Oracle Corporation, NICE Ltd., 8x8, Inc., Aspect Software Parent, Inc., 3Clogic, Avaya, Verizon Communications, Inc., and BT Group.

Key Topics Covered:

Chapter 1. Market Scope & Methodology

1.1 Market Definition

1.2 Objectives

1.3 Market Scope

1.4 Segmentation

Chapter 2. Market Overview

2.1 Introduction

2.1.1 Overview

2.1.2 Market Composition and Scenario

2.1.3 Players outlook in the Industry

2.2 Factors Impacting the Market

2.2.1 Market Drivers

2.2.2 Market Restraints

Chapter 3. Global Contact Center Software Market

3.1 Global Contact Center Software Market by Type

3.1.1 Overview and Market Scenario

3.1.2 Global Contact Center Software Solution Market by Region

3.1.3 Global Contact Center Software Market by Solution Type

3.1.3.1 Market Overview and Scenario

3.1.3.2 Global Computer Telephony Integration & IVRS Solution Market by Region

3.1.3.3 Global Automatic Call Distribution & Dialers Market by Region

3.1.3.4 Global Reporting & Analytics Market by Region

3.1.3.5 Global Workforce Optimization Market by Region

3.1.3.6 Global Security Market by Region

3.1.3.7 Global Other Solution Market by Region

3.1.4 Global Contact Center Software Services Market by Region

3.1.5 Global Contact Center Software Market by Service Type

3.1.5.1 Global Contact Center Software Professional Services Market by Region

3.1.5.2 Global Contact Center Software Managed Services Market by Region

Chapter 4. Global Contact Center Software Market by Organization Size

4.1.1 Overview and Market Scenario

4.1.2 Global Small & Medium Enterprises Contact Center Software Market by Region

4.1.3 Global Large Enterprises Contact Center Software Market by Region

Chapter 5. Global Contact Center Software Market by Deployment Type

5.1.1 Overview and Market Scenario

5.1.2 Global Hosted Deployment Contact Center Software Market by Region

5.1.3 Global On Premise Deployment Contact Center Software Market by Region

Chapter 6. Global Contact Center Software Market by Vertical

6.1.1 Overview and Market Scenario

6.1.2 Global Contact Center Software in BFSI Market by Region

6.1.3 Global Contact Center Software in Government & Public Sector Market by Region

6.1.4 Global Contact Center Software in Healthcare Market by Region

6.1.5 Global Contact Center Software in Manufacturing Market by Region

6.1.6 Global Contact Center Software in Retail & Consumer Goods Market by Region

6.1.7 Global Contact Center Software in Telecom & IT Market by Region

6.1.8 Global Contact Center Software in Media & Entertainment Market by Region

6.1.9 Global Contact Center Software in Others Market by Region

Chapter 7. Global Contact Center Software Market by Region

Chapter 8. Competitive Study

8.1 Cardinal Matrix

8.2 Recent Industry Wide Strategic Developments

8.2.1 Partnerships, Collaborations and Agreements

8.2.2 Product Launches

8.2.3 Mergers & Acquisitions

Chapter 9. Company Profiles

Cisco Systems, Inc. IBM Corporation Oracle Corporation NICE Ltd. 8x8, Inc. ASPECT SOFTWARE PARENT, INC. 3Clogic Avaya Verizon Communications, Inc. BT GROUP

For more information about this report visit https://www.researchandmarkets.com/research/6wp4pt/global_contact?w=4

View source version on businesswire.com:https://www.businesswire.com/news/home/20181119005702/en/

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Related Topics:Call Centres

KEYWORD:

INDUSTRY KEYWORD: TECHNOLOGY SOFTWARE PROFESSIONAL SERVICES OTHER PROFESSIONAL SERVICES

SOURCE: Research and Markets

Copyright Business Wire 2018.

PUB: 11/19/2018 01:31 PM/DISC: 11/19/2018 01:31 PM

http://www.businesswire.com/news/home/20181119005702/en

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