AG releases top consumer complaints

March 17, 2019

CHARLESTON — West Virginia Attorney General Patrick Morrisey released a list of the top consumer complaints received by the agency’s Consumer Protection Division for Cabell, Kanawha, Putnam and Wayne counties in 2018.

Topping the list was internet services, followed by used vehicle repairs, cable television, cell phone devices and services, general sales, telephone service, home repairs, roofing and used vehicles.

The list is assembled from written consumer complaints filed with the Consumer Protection Division, according to a press release from Morrisey.

Automotive and motor vehicle issues, up one spot from a year ago, ranked as the top consumer issue statewide accounting for nearly a seventh of all complaints filed.

Communication complaints fell to second statewide, followed by credit.

The tally does not include phone calls from consumers who did not follow up with a written complaint. It also does not include reports of scams.

Morrisey added that although the list does not include scams, that issue remains a frequently reported consumer issue. He warned consumers they should always be wary if a business uses high-pressure sales tactics, refuses to put terms in writing or demands the consumer surrender personal information, such as a Social Security number or banking information

Consumers who believe they may have been the victim of a scam or taken advantage of should contact the Attorney General’s Consumer Protection Division at 1-800-368-8808, the Eastern Panhandle Consumer Protection Office in Martinsburg at 304-267-0239 or visit the office online at www.wvago.gov.