Time running out to file complaint in Malows settlement

August 1, 2018

KINGMAN — The Arizona Attorney General’s Office is reminding people who rented watercraft from a Bullhead City business that they have two weeks to file a complaint.

A settlement in a consumer fraud lawsuit case was approved in May to resolve the Attorney General’s Office lawsuit against Malows Jet Ski Rentals LLC, and its manager, Mahriar Akbari. The settlement requires Malows Jet Ski Rentals to pay $100,000 in restitution to consumers who overpaid when renting a watercraft, attorney general’s office spokeswoman Katie Conner said.

Malows Jet Ski Rentals also must pay $40,000 in civil penalties and $20,000 in attorney fees. Malows also agreed to make changes to its business practices, including following protocols before it can charge a consumer for damages to a watercraft

Renters of personal watercraft who believe they are eligible for restitution must submit a complaint to the Arizona Attorney General’s Office by Aug. 16.

Consumers can file a complaint by going to the Attorney General’s Office website at www.azag.gov/complaints/consumer. They also can call the office at 602-542-5763 in Phoenix, at 520-628-6648 in Tucson, or at 800-352-8431 if living outside of Phoenix or Tucson.

Malows is accused of misleading advertisements and charging customers more than advertised prices, according to the attorney general’s office.

Malows would advertise $65 all-day personal watercraft rentals but would charge up to $299 for rental on Friday, weekends and holidays. Malows also overcharged consumers for gasoline, improperly kept refundable deposits and charged consumers for damages they did not cause, Conner said.

The Bullhead City company began its business in February 2012. From 2014 to 2017, the company advertised $65 or $75 all-day rentals on the side of its building, on a sign on the sidewalk or on its website and Facebook page, court documents stated.

The lawsuit filed in Maricopa County Superior Court accuses the company of violating the Arizona Consumer Fraud Act by practicing deceptive and unfair practices, fraud, false promises and misrepresentation.

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