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Citizens Bank Digitally Transforms End-to-End Mortgage Customer Experience

June 12, 2019

PROVIDENCE, R.I.--(BUSINESS WIRE)--Jun 12, 2019--

Citizens Bank recently launched a suite of digital tools that help make the total home buying experience more seamless and efficient than ever. The new Your Home Rewards from Citizens Bank ™ program, digital loan platform and Citizens One loan servicing mobile app collectively bring powerful new capabilities to bear at each step of the home buying journey, from house hunting to loan repayment.

“Buying a home is one of life’s biggest financial and personal decisions, and it can also be one of the most stressful,” said Eric Schuppenhauer, president of Home Mortgage at Citizens Bank. “Creating a digital experience that simplifies the home buying process enables us to alleviate some of its most challenging aspects so our customers can focus on what matters most – finding a place to call home.”

Creating more choice for customers as they determine the “when, where and how” that best meets their needs, the suite of solutions allows for a fully digital or blended human-digital experience. Elements of the solutions suite comprise:

  • Your Home Rewards, an online home shopping portal, which allows customers to browse home listings across the country and matches them with a local real estate agent, integrating shopping for a home and applying for a home mortgage for a more streamlined buying experience. Qualifying customers can earn up to $6,500 in rewards *.
  • The digital mortgage application platform, which brings increased speed and flexibility to the application process via a collaborative online portal that provides:
    • Web-based document collection and validation of asset, income and tax data through secure sign-on;
    • A responsive checklist and task reminders to keep you organized and on track;
    • Real-time co-browsing with your loan officer to assist with filling out the application.
  • The Citizens One mobile app, available on iOS and Android devices, which makes managing your loan and understanding the value of your home more convenient and accessible. Through the app customers can:
    • Manage their mortgage loans by making payments, calculating equity impact, and viewing loan statements and tax and insurance information.
    • Stay up-to-date on their area with access to neighborhood data, price trends, school statistics and listing alerts.

The digital mortgage loan platform, mobile mortgage servicing app and the Your Home Reward program were launched in partnership with Blend, Black Knight and HomeStory Real Estate Services (Vast), respectively.

For more information about Your Home Rewards and Citizens Bank Home Mortgage, please visit https://citizens.homestory.co/ or https://www.citizensbank.com/mortgage.

*See terms and conditions

About Citizens Financial Group, Inc.
Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $161.3 billion in assets as of March 31, 2019. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Citizens helps its customers reach their potential by listening to them and by understanding their needs in order to offer tailored advice, ideas and solutions. In Consumer Banking, Citizens provides an integrated experience that includes mobile and online banking, a 24/7 customer contact center and the convenience of approximately 2,900 ATMs and approximately 1,100 branches in 11 states in the New England, Mid-Atlantic and Midwest regions. Consumer Banking products and services include a full range of banking, lending, savings, wealth management and small business offerings. In Commercial Banking, Citizens offers corporate, institutional and not-for-profit clients a full range of wholesale banking products and services, including lending and deposits, capital markets, treasury services, foreign exchange and interest rate products, and asset finance. More information is available at  www.citizensbank.com  or visit us on  TwitterLinkedIn  or  Facebook.

Disclosures
Mortgages are offered and originated by Citizens Bank, N.A. Citizens One and Citizens One Home Loans are brand names of Citizens Bank, N.A. (NMLS ID #433960). All accounts, loans and services are subject to individual approval. Offers may be withdrawn without notice.

Member FDIC . Equal Housing Lender.

* Your Home Rewards from Citizens Bank™ is offered in partnership with HomeStory Real Estate Services, a licensed real estate broker. HomeStory Real Estate Services is not affiliated with Citizens Bank, N.A. and Citizens Bank is not responsible for the program provided by HomeStory Real Estate Services. Obtaining a mortgage from Citizens Bank, N.A. is optional and not required to participate in the program offered by HomeStory Real Estate Services. The borrower may arrange for financing with any lender.

Qualifying for the reward requires utilizing a network real estate agent to complete the real estate buy and/or sell transaction. If you are currently working with a real estate agent, this is not a solicitation. A reward is not available where prohibited by state law, including Alaska, Iowa, Louisiana and Missouri. An agent commission reduction, rebate, and/or credit may be available in lieu of the reward in Mississippi, New Jersey, Oklahoma, and Oregon and should be discussed with the agent upon enrollment. Rewards in Kansas and Tennessee are required to be delivered by gift card. In Kansas the reward is set to $1,000 regardless of the sale price of the property.

Reward will be issued in the form of a check unless otherwise directed by state law and will be sent to the client enrolled in the program within 45 days of closing. Depending on state regulations highlighted above, reward amount is based on sale price of the home purchased and/or sold and cannot exceed $6,500 per buy or sell transaction. Real estate agent fees and commissions still apply. Short sale transactions do not qualify for the reward. Employer-sponsored relocations may preclude participation in the reward program offering.

If your property is currently listed with a REALTOR ®, please disregard this notice. It is not our intention to solicit the offerings of other REALTORS ®.

Reward is valid for 18 months from date of enrollment. After 18 months, you must re-enroll to be eligible for a reward.

Mortgages are offered and originated by Citizens Bank, N.A. (NMLS ID# 433960). All accounts, loans and services are subject to individual approval. Citizens does not offer FHA or VA loans in connection with the Your Home Rewards program. Offers may be withdrawn without notice.

The trademarks, logos and names of other companies, products and services are the property of their respective owners.

View source version on businesswire.com:https://www.businesswire.com/news/home/20190612005123/en/

CONTACT: Megan Griffin

781-655-2418

megan.m.griffin@citizensbank.com

KEYWORD: UNITED STATES NORTH AMERICA RHODE ISLAND

INDUSTRY KEYWORD: TECHNOLOGY DATA MANAGEMENT INTERNET SOFTWARE SECURITY MOBILE/WIRELESS PROFESSIONAL SERVICES BANKING FINANCE CONSTRUCTION & PROPERTY RESIDENTIAL BUILDING & REAL ESTATE

SOURCE: Citizens Financial Group, Inc.

Copyright Business Wire 2019.

PUB: 06/12/2019 09:00 AM/DISC: 06/12/2019 09:00 AM

http://www.businesswire.com/news/home/20190612005123/en

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