Lord & Taylor resolves racial profiling allegations

November 13, 2018

BOSTON (AP) — The attorney general of Massachusetts says department store Lord & Taylor has agreed to pay a $100,000 penalty, train its staff and improve its shoplifting prevention procedures to settle allegations that it disproportionately targeted minority shoppers for surveillance and apprehension.

The agreement Tuesday resolved an investigation arising out of concerns the company’s efforts to prevent shoplifting perpetuated a climate of racial and ethnic bias at its four Massachusetts stores.

The attorney general said black and Hispanic customers were disproportionately targeted.

Under terms of the settlement, Lord & Taylor will hire a consultant to review and update company shoplifting prevention policies.

The company cooperated with the investigation and denied wrongdoing. Lord & Taylor says “we take these allegations seriously and regret if any customer ever felt unwelcome” and is committed to diversity and inclusion.

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