Oomnitza Introduces Oomnitza Bot Integration with Zendesk

November 13, 2018

SAN FRANCISCO--(BUSINESS WIRE)--Nov 13, 2018--Today Oomnitza announced Oomnitza Bot, a new IT asset management chat bot that works within Slack and integrates with Zendesk, a customer service and engagement platform. Oomnitza Bot provides a single source of truth and rich intelligence about every asset, enabling automation of the IT support experience. As a result, organizations experience significant productivity gains and cost savings.

Instead of manually filling out support tickets when they have a problem or need, users report issues about an asset from within Slack using the Oomnitza Bot. Once the end user confirms the asset and provides a description, a Zendesk ticket is automatically created. The Bot also establishes a relationship between the created ticket and the asset (custom object) via Zendesk’s Custom Objects API. The Oomnitza for Zendesk plug-in will display rich asset details for the service desk agent using this relationship and linked object information. This enables IT support to resolve issues faster, based on in-depth information about the asset and its owner.

“Manually handling IT support requests results in a lot of wasted time and costs,” said Arthur Lozinski, CEO of Oomnitza. “At the same time, having assets continuously available and operating properly is vital to employee productivity. Oomnitza Bot, in conjunction with Zendesk, creates cost and time advantages for organizations, especially in light of the fact that a 1,000-person organization can recoup $1.4 million per year by saving each employee just 10 minutes per day.”

Additional Benefits

In addition to reducing costs, Oomnitza Bot improves productivity by keeping employees equipped with all the Things they need to keep working without downtime. IT can work on more complex tasks, instead of spending time clarifying tedious details of support tickets. Oomnitza Bot provides a highly scalable solution for growing organizations that alleviates the need to continually add IT support staff.

To obtain Oomnitza Bot, visit https://www.oomnitza.com or the Slack Marketplace.

About Oomnitza

Oomnitza offers an IT automation platform that provides organizations with a single source of truth for connected devices. This includes IT assets, as well as myriad other devices comprising the Internet of Things. Oomnitza provides the cloud-based functionality, efficiency, automation, and robust reporting that smart businesses and organizations rely on to track, monitor, and manage a wide range of Things. Used across industries and geographies by a diverse customer base, Oomnitza’s customers include Flatiron Health (Roche), Yelp, University of Southern California, SendGrid, Casper Sleep and Ted Baker. Oomnitza was founded in 2012 and has headquarters in San Francisco, Calif. Learn more at https://www.oomnitza.com.

Sign up for a demo: https://www.oomnitza.com/demo

To discover what Oomnitza can do you for, please send an email to team@oomnitza.com, or give us a call at 650-417-3694.

View source version on businesswire.com:https://www.businesswire.com/news/home/20181113005363/en/

CONTACT: Oomnitza

David Templeton, (203) 530-0458




SOURCE: Oomnitza

Copyright Business Wire 2018.

PUB: 11/13/2018 01:15 PM/DISC: 11/13/2018 01:15 PM


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