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Local Kroger stores launch scan-and-go technology

August 22, 2018

BARBOURSVILLE - Technology continues to change the way many people go grocery shopping.

Scan, Bag, Go made its debut Tuesday at the Kroger in Barboursville, as well as the Kroger in Ashland. It allows tech-savvy customers to scan and bag items as they shop, using an app on their mobile phone or devices available inside the store.

“This gives customers the ability to have a little bit more control over their shopping experience as they are shopping,” said Kyle Russell, the Scan, Bag, Go manager for Kroger’s Mid-Atlantic Division. “Customers that have used it in our other markets have told us they love it because it saves them time, money and gives them more control over their shopping.”

Russell says Scan, Bag, Go allows customers to avoid checkout lines.

“Customers use the Scan, Bag, Go app on their personal device to scan products as they shop,” she said. “They bag them and pay on their personal device and leave the store. If they prefer, they use a wireless handheld scanner as they shop and use self-check to pay. It’s their choice.”

Russell explained the Scan, Bag, Go system keeps a running total of groceries so customers can keep track of what they’re about to spend.

“They log in with their Kroger Plus card, then they can use our bags or bags they bring from home and scan and bag their items while they are shopping,” she said. “Because their items are already scanned and bagged, they can just make a quick payment and they’re on their way.”

Kroger has three Scan, Bag, Go team members in the store to assist customers, Russell said.

“One is located at the kiosk where a video explains how Scan, Bag, Go works,” she said. “Another is in the produce department and the third at the store’s secondary entrance.”

The scanner also allows customers to view and download digital coupons and a team member applies paper coupons.

When it comes to items that must be weighed, the store utilizes specially designed scales in the produce department, while alcohol and tobacco products that are scanned alert an attendant to check the customer’s identification prior to leaving the store.

Scan, Bag, Go is an additional option for Kroger customers, alongside online ordering, traditional checkout lanes and home delivery.

Follow reporter Fred Pace at Facebook.com/FredPaceHD and via Twitter @FredPaceHD.

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