AP NEWS

Hospital gets patient experience award

May 20, 2019

HUNTINGTON — Cabell Huntington Hospital has achieved the Healthgrades 2019 Outstanding Patient Experience Award, a distinction that recognizes the facility among the top 10 percent of hospitals nationwide for patient experience.

“Our dedicated team strives not only to provide outstanding clinical quality but also treat our patients the way we would want our families treated,” said Kevin Fowler, president and CEO of CHH. “We are honored to receive this recognition from one of the leading resources about physicians and hospitals.”

Healthgrades evaluated 3,449 hospitals that submitted patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2017 through December 2017, to identify hospital performance. Of those hospitals evaluated, 434 hospitals outperformed their peers — based on their patients’ responses — to achieve this distinction.

Healthgrades evaluated hospital performance by applying a scoring methodology to nine patient experience measures, using data collected from a 32-question experience survey from the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to physician and nurse communication. The measures also include whether a patient would recommend the hospital to friends or family.

“These awards are driven directly by patients’ feedback, giving them a voice in helping to improve the hospital experience while also helping other consumers make more informed healthcare decisions,” said Dr. Brad Bowman, chief medical officer of Healthgrades. “We’re proud to recognize the hospitals around the country that receive the Outstanding Patient Experience Award for their commitment to providing exceptional patient experiences and always striving to put the patient first.”

More information on Healthgrades hospital quality methodologies is available at www.healthgrades.com/quality/ratings-awards/methodology.

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