AP NEWS

Parish may upgrade 311 phone system to also serve web users

March 25, 2019

LAFAYETTE, La. (AP) — Officials say a Louisiana parish is considering upgrading its year-old 311 phone system to also serve mobile and web users.

The Daily Advertiser reports that the Lafayette City-Parish Council at its meeting Tuesday will consider spending almost $500,000 to improve the system that connects callers to an automated menu of various city-parish departments.

The 311 number has been used by local governments throughout the country since 1996 to connect residents to services and provide help with issues like broken streetlights and potholes.

Lafayette City-Parish Chief Communications Officer Cydra Wingerter says the system would also allow people using a computer, tablet or any other digital device to submit questions or complaints online.

Wingerter says she hopes the $478,380 to be discussed will allow Lafayette police to test it within six months.

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Information from: The Advertiser, http://www.theadvertiser.com