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xMatters Introduces Event Flood Control, Unlimited Event Visibility, and Hybrid-Cloud Insights for Incident Resolution

November 28, 2018

LAS VEGAS, Nov. 28, 2018 (GLOBE NEWSWIRE) -- AWS RE:INVENT -- xMatters ( www.xmatters.com ), the Digital Service Availability platform that solves technology problems before they become business problems, today announced a major product release with new capabilities to help enterprises streamline incident resolution, enhance their DevOps toolchains, and drive better business outcomes. Highlights of this release include Event Flood Control, Comprehensive Event Visibility, Hybrid Cloud Insights, and more.

Tool proliferation has become a double-edged sword for the agile enterprise. As DevOps teams increase their adoption of useful apps to accelerate software development and delivery, this added complexity can exacerbate the challenges of incident management. Teams may be overwhelmed by hundreds of digital events within minutes of an issue, preventing them from focusing exclusively on resolution.

xMatters’ new Event Flood Control suppresses similar requests in close succession from noisy systems, minimizing information overload in real-time so teams can focus on what needs fixing. By intelligently correlating events, xMatters successfully reduces noise surrounding major incidents and proactive response toolchains by 90% or more. The platform’s intelligent event management integrates with hundreds of third-party applications, including major AIOps players like Moogsoft and Big Panda, to pinpoint issues and automatically engage the right team members to drive them to resolution.

xMatters’ Unlimited Event Visibility allows organizations to fully unlock insights from past incident resolution data, to improve root cause analysis and gain complete observability of the business.

“When it comes to successfully managing incidents, restoration of service is not the end of the story -- in fact, some of the most valuable activities occur in the aftermath of resolution. xMatters’ new expanded data insights allow organizations to perform a complete audit of events with the most contextual information available, and put defined procedures in place to rapidly identify and avoid similar-looking incidents in the future. This is the kind of intelligence teams need to focus on restoring services as quickly as possible,” said Abbas Haider Ali, CTO at xMatters.xMatters now gathers on-premise system information by enriching events with data from behind the firewall for full Incident Management Support of Hybrid Cloud environments. “Events don’t just happen in the cloud, but across the entire enterprise. Over half of enterprises are adopting hybrid cloud strategies, according to the 2018 State of the Cloud Report from RightScale, and we’re arming these organizations to have complete, end-to-end visibility of their IT environment so they can stay ahead of issues regardless of where they originate,” said Doug Peete, SVP of Products at xMatters.

Additional features of the new xMatters release:

-- Greater user control of on-call schedules: New mobile updates help users schedule and manage temporary absences directly from the xMatters mobile app -- Daylight Saving Times alerts: Be prepared when the clocks change to adjust to the start and end of Daylight Saving Time across global time zones -- New built-in integrations: Including Jira Ops and Microsoft Teams

xMatters is exhibiting at AWS re:Invent in Las Vegas, NV at booth #2645 from November 26-30, 2018.

For more information on the new xMatters release, please visit https://www.xmatters.com/product-releases/blog-new-ways-to-be-smart-about-it-event-management/

For more information on xMatters, please visit www.xmatters.com.

About xMattersxMatters helps enterprises prevent, manage and resolve IT incidents. xMatters industry-leading Service Availability platform prevents IT issues from becoming big business problems. Large enterprises, small workgroups, and innovative DevOps teams rely on its proactive issue resolution service to maintain operational visibility and control in today’s highly-fragmented IT environment. xMatters provides toolchain integrations to hundreds of IT management, security and DevOps tools. xMatters is the primary Service Availability platform trusted by leading global companies and innovative challengers including BMC Software, Credit Suisse, Danske Bank, DXC technology, Experian, Intuit, NVIDIA, Sony Network Interactive, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide.

Press ContactVanessa KooPulpPR for xMatters vanessa@pulppr.com

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