DUBLIN--(BUSINESS WIRE)--Aug 30, 2018--The "Multi-Vendor Support Services Market by Service Type (Hardware and Software Support Services), Business Application (Sales and Marketing, Financial and Accounting, Supply Chain, and IT Operations), Vertical, and Region - Global Forecast to 2023" report has been added to ResearchAndMarkets.com's offering.

The global MVSS market size is expected to grow from USD 53.09 billion in 2018 to USD 60.14 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 2.52% during the forecast period.

Major growth factors for the market include rapidly increasing changes in IT infrastructure, rising maintenance costs of Original Equipment Manufacturer (OEM) services, reducing IT support and maintenance complexities, and regaining control of infrastructure support from OEMs. However, the loss of control over IT assets, concerns over sharing of proprietary data, and privacy and security issues may restrain the market growth.

Hardware support services are pre-emptive and corrective services that help physically repair or optimize hardware, which includes contract maintenance and per-incident repair. These support services comprise remote and onsite desktop, server, and storage support. Furthermore, they also include online and telephone technical troubleshooting and assistance for setup, and all fee-based hardware warranty upgrades. The hardware support services segment is expected to hold a higher market share in the MVSS market. The growth of this market is fuelled by the increase in demand for a new level of support services in this market.

IT applications help optimize enterprises' marketing and sales distribution activities. Organizations are using Customer Relationship Management (CRM) software solutions and other associated services to manage customers and prospects, send emails, make calls, and manage pipelines, among others.

Furthermore, the marketing activities have changed considerably over the last decade, as organizations are focusing on digital marketing and using advanced analytics to find customer preferences and market trends. Enterprises are digitizing this business application and MVSS are helpful in increasing the efficiency of these organizations by reducing downtime, increasing life of devices, managing software updates and patches, and maintaining the IT infrastructure with the help of services such as proactive reporting and analytics, remote advisory, and proactive maintenance services.

The MVSS market includes major vendors, such as IBM (US), Dell (US), HP (US), Oracle (US), Fujitsu (Japan), NEC (Japan), Symantec (US), Hitachi (Japan), and Lenovo (China).

Key Topics Covered:

1 Introduction

2 Research Methodology

3 Executive Summary

4 Premium Insights

5 Market Overview

6 Multi-Vendor Support Services Market, By Service Type

7 Market By Business Application

8 Multi-Vendor Support Services Market, By Organization Size

9 Market By Vertical

10 Multi-Vendor Support Services Market, By Region

11 Competitive Landscape

12 Company Profiles

Abtech Technologies Citrix Citycomp Computer Data Source (CDS) Curvature Dell Ensure Services Evernex Fujitsu Hitachi HP IBM Lenovo MCSA Group Microsoft NEC Netapp ONX Oracle Park Place Technologies Service Express Symantec Terix Computer Service XS International Zensar Technologies

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KEYWORD:

INDUSTRY KEYWORD: TECHNOLOGY HARDWARE NETWORKS SOFTWARE

SOURCE: Research and Markets

Copyright Business Wire 2018.

PUB: 08/30/2018 10:41 AM/DISC: 08/30/2018 10:41 AM

http://www.businesswire.com/news/home/20180830005547/en