Woman Gets Cable Bill With Derogatory Name
Aug. 18, 2005
CHICAGO (AP) _ LaChania Govan said she got bounced around by her cable company when she called to complain. She made dozens of calls and was even transferred to a person who spoke Spanish _ a language she doesn't understand.
But when she got her August bill from Comcast she had no trouble understanding she'd made somebody mad. It was addressed to ``Bitch Dog.''
``I was like you got to be freaking kidding me,'' said Govan, 25. ``I was so mad I couldn't even cuss.''
Govan said the only thing she did to Comcast employees that might be considered rude came after a few dozen calls when she felt she was treated shabbily. ``I did tell them, 'You know what, it has to be a qualification to work for your company that you have to be rude,''' she said.
Govan said she talked to a supervisor and he offered her two months free service, which she turned down.
Finally Wednesday, about two weeks after she got her bill, somebody from the company left a message on her answering machine in which the caller apologized.
Comcast officials said it shouldn't have happened.
``We only use the actual customers names on the bill,'' said Patricia Andrews-Keenan, a Comcast spokeswoman.
Company officials went through the records and identified two people who were involved with the name change and fired them, Andrews-Keenan said. It's unknown why the employees did it.
In another case, Peoples Energy customer Jefferoy Barnes started getting letters addressed to ``Jeffery Scrotum Bag Barnes.''
``I had no bad words at all. I guess the earliest letter is dated in May and from then on up until now my name has been listed as Jeffery Scrotum Bag Barnes and I have no idea why.''
Barnes said he received an apologetic call from a company official. He also has contacted an attorney to determine if he can take legal action.
A Peoples Energy spokeswoman called the letter inexcusable.