Europe Cloud-Based Contact Center Market Analysis & Forecasts 2017-2023, With an Expected CAGR of 21% - ResearchAndMarkets.com
Jul. 30, 2018
DUBLIN--(BUSINESS WIRE)--Jul 30, 2018--The "Europe Cloud-Based Contact Center Market Analysis (2017-2023)" report has been added to ResearchAndMarkets.com's offering.
The Europe Cloud-Based Contact Center Market is expected to witness market growth of 21% CAGR during the forecast period (2017-2023).
Cloud-based contact center solutions provide a robust platform for end users to utilize contact center solutions at an affordable price. Cloud based solutions are a perfect platform for providing modernized, up-to-date services to the end-users. In-built security systems are gaining prominence and are expected to rapid adoption across all verticals. SMEs have been quick to take advantage of the cloud-based contact center solutions, as these solutions offer scalability and also are cost-effective. Several vendors also provide solutions based on the pay-per-use or subscription model that are geared towards addressing SMEs challenges.
Based on Type, the Cloud-Based Contact Center market segments the market into Solution and Services. Solution Type includes Computer Telephony Integration & IVRS, Automatic Call Distribution & Dialers, Reporting & Analytics, Agent Performance Optimization, Security, and Others. Services Type includes Professional and Managed Services. Based on Organization Size, the market report segments the market into Small & Medium Enterprises and Large EnterprisesBased on Deployment Mode, the market report segments the market into Private & Hybrid Cloud and Public Cloud. Based on Application, the Cloud-Based Contact Center market segments the market into Call Routing & Queuing, Data Integration & Recording, Chat Quality & Monitoring, Workforce Optimization, and Others.
Companies Mentioned8x8, Inc. Five9, Inc. Cisco Systems, Inc. IBM Corporation Oracle Corporation NewVoiceMedia Connect First Aspect Software Parent, Inc. NICE Ltd. 3Clogic
Key Topics Covered:
1. Market Scope & Methodology
2. Market Overview
3. Europe Cloud-Based Contact Center Market
4. Europe Cloud-Based Contact Center Market by Application
5. Europe Cloud-Based Contact Center Market by Organization Size
6. Europe Cloud-Based Contact Center Market by Deployment Type
7. Europe Cloud-Based Contact Center Market by Vertical
8. Europe Cloud-Based Contact Center Market by Country
9. Competitive Study
10. Company Profiles
For more information about this report visit https://www.researchandmarkets.com/research/lx45zj/europe?w=4
View source version on businesswire.com:https://www.businesswire.com/news/home/20180730005407/en/
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Related Topics:Call Centres,Cloud Computing and Storage
INDUSTRY KEYWORD: TECHNOLOGY DATA MANAGEMENT INTERNET NETWORKS SOFTWARE
SOURCE: Research and Markets
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PUB: 07/30/2018 09:26 AM/DISC: 07/30/2018 09:26 AM