DUBLIN--(BUSINESS WIRE)--Jul 10, 2018--The "Thai Contact Center Applications Market, Forecast to 2023" report has been added to ResearchAndMarkets.com's offering.

The Thai contact center applications market size is estimated to grow from $16.4 million in 2016 to $27.1 million by 2023, at a Compound Annual Growth Rate (CAGR) of 7.4%. The research service is part of the Asia-Pacific market tracker for the contact center applications market, which covers 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, The Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam) in the region based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2016. Forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2017-2023.

Key Issues Addressed

Is the market growing, declining, or reaching saturation? How long will it continue to grow and at what rate? What are the key growth regions in the short and long terms? What are the driving and restraining factors that will shape the future of this market? What initiatives have the ecosystem participants introduced to take advantage of market conditions? What is the current competitive landscape? How is it expected to evolve in the future? How are ecosystem participants gearing up for the future? How will the market change over time? Will there be a shift in the business model/pricing strategy?

Key Topics Covered:

1. Summary

2. Market Overview

3. Forecasts and Trends

4. Market Share and Competitive Analysis

Companies Mentioned

Alcatel-Lucent Altigen Altitude Artsoft Aspect Software Avaya Bridgetec Callray Cisco Systems Convergys eGain Enghouse Interactive Ericsson Fujitsu Genesys Grandsys Hanmec Huawei Infobird Infotalk Interact Interactive Intelligence Inticube Jiaxun MPC NEC Neocas Nexus NICE Systems Nuance Communications Oki Electric P&W Solutions Parsec Samsung (Seoul Commtech)Unify SinoVoice Spectra Synway Syswill Talisma Todentsu Verint Systems Voiceware West Interactive Zinglabs

For more information about this report visit https://www.researchandmarkets.com/research/ph5p8d/the_thai_contact?w=4

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Related Topics:Call Centres

KEYWORD: ASIA PACIFIC THAILAND

INDUSTRY KEYWORD: PROFESSIONAL SERVICES OTHER PROFESSIONAL SERVICES

SOURCE: Research and Markets

Copyright Business Wire 2018.

PUB: 07/10/2018 06:03 AM/DISC: 07/10/2018 06:03 AM

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