Totango Brings on Veteran Enterprise Customer Success Executive to Lead Team
May. 15, 2018
SAN FRANCISCO, May 15, 2018 (GLOBE NEWSWIRE) -- Totango, the leader in Customer Success solutions for the enterprise, today announced the addition of Mark Fordham as VP Customer Success. The company is continuing to experience substantial growth in the enterprise market and recognizes the need for a strong advocate and leader to guide customers successfully through their journey.
Mark has held a number of global customer success leadership roles at Central Desktop (iMeet Central), Premiere Global Services, and ReadyTalk. He helped those organizations design, implement and scale to numerous Customer Success teams across multiple regions. Mark was also an early adopter of Totango and has been a client for 5 years. His extensive experience driving Customer Success impact is invaluable to the Totango team.
“I am excited to join the Totango family,” said Mark. “They have been a pioneer and innovator in this space since inception and have a phenomenal roster of clients and partners. My goal is to ensure we continue to be #1 in customer satisfaction - loved by all of our customers. I am totally aligned with Totango’s mission to accelerate Customer Success results to drive impact in the organization. Putting the customer at the center of the company means customers always win. ”
“Mark’s addition comes at a time when Customer Success is being adopted by some of the largest software and services organizations with the highest expectations for customer engagement and service,” said Jamie Bertasi, COO of Totango. “Mark and his team will be spearheading our new Spark rollout including implementation, adoption and growth. Mark’s expertise in Customer Success and his ability to achieve results will serve Totango and its clients well during this crucial period. We’re delighted to have him on the team.”
About TotangoTotango is a leading enterprise customer success solution that enables companies to align around their customers to increase loyalty and customer lifetime value. Our solution connects all customer information so companies can proactively and intelligently engage with their customers to drive adoption, retention, expansion and referrals.