Email glitch causing headache for Brown County departments
Apr. 06, 2018
ABERDEEN, S.D. (AP) — Brown County officials and employees are unable to receive the bulk of email sent from Google accounts despite months of trouble-shooting.
While some emails from Gmail accounts get through, many are rejected, county Chief Information Officer Paul Sivertsen told the American News . The emails often are deferred from the county's primary server to a secondary server, and not delivered.
The mysterious glitch has caused problems for nearly all county departments.
"I had a veteran and it almost cost him thousands of dollars because he was trying to email me his information, and I had to call him and ask where his stuff was at, and he got mad at me and told me he sent it to me twice," Veterans Service Officer Aaron Walberg said.
Brown County Fair Manager Derek Ricci said he has been unable to get emails from a contracted ticket company, the people in charge of livestock and 4-H exhibits, three entertainment buyers and 11 fair board members because they have Gmail accounts.
"We look stupid with our people because they keep saying they sent us an email and we're telling them we didn't get it," Ricci said.
Sivertsen said he has yet to find a solution. County commissioners this week directed him to get pricing information from third parties that specialize in solving such problems.
"I don't think we can afford not to fix it," Commissioner Tom Fischbach said.
Information from: Aberdeen American News, http://www.aberdeennews.com