American Air Recalls Some Workers
Dec. 19, 2001
FORT WORTH, Texas (AP) _ American Airlines said Wednesday it has begun recalling about 800 laid-off reservations clerks to handle an increase in inquiries to its call centers.
The Fort Worth-based carrier said, however, that it doesn't expect to recall pilots, flight attendants or other workers who were laid off after Sept. 11.
American said the recalls of reservations clerks began Monday. It credited recent fare sales for prompting more calls to its reservations centers.
The carrier also said that reservations calls are taking longer because a larger percentage now come from vacationers instead of business travelers.
``We need to spend a little more time with infrequent travelers to ensure they're comfortable with their arrangements,'' said Lauri Curtis, an American vice president. She said the recalls were ``a good initial sign.''
The company said it would recall 799 workers, including 182 in Norfolk, Va.; 169 in Fort Worth; 121 at in Tucson, Ariz., and smaller numbers in Las Vegas, Nev.; Cincinnati, Ohio; Dallas; St. Louis; Cary, N.C., and Hartford, Conn.
American's parent, AMR Corp., announced it would cut 20,000 jobs at American, commuter airline American Eagle and Trans World Airlines, which has since been folded into American. Fewer employees were needed because American cut its flight schedule by 20 percent in the face of declining travel after the Sept. 11 terrorist attacks.
In afternoon trading Wednesday on the New York Stock Exchange, AMR shares rose 13 cents to $22.63.